Winter Resort Server - Fast-Paced Dining & Events

Catamount Ski Resort LLC; South Egremont (MA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Catamount Ski Resort LLC in Massachusetts is seeking an energetic food service associate to sell food and beverage to guests both outside and in the restaurant, with competitive pay and mountain benefits.

You will take orders, process payments, verify ages for alcohol, coordinate with kitchen and bar, and help ensure every guest leaves satisfied. The role requires tip certification, strong customer service, cash handling, and the ability to work busy shifts, weekends, and holidays.

Qualifications

• Tip Certification required.
• Skilled in providing excellent customer service.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other tasks during non-busy times.

Responsabilités

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's IDs to ensure their age for consumption of alcohol.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Present nightly deposit to Manager.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Connaissances

Tip Certification

Customer service

POS software

Cash handling

Fast-paced

Professional appearance

Cashier/server experience

Energy and stamina

Attention to detail

Outils

POS systems

Description du poste

Catamount Ski Resort LLC in Massachusetts is seeking an energetic food service associate to sell food and beverage to guests both outside and in the restaurant, with competitive pay and mountain benefits.

You will take orders, process payments, verify ages for alcohol, coordinate with kitchen and bar, and help ensure every guest leaves satisfied. The role requires tip certification, strong customer service, cash handling, and the ability to work busy shifts, weekends, and holidays.