Server

Catamount-Ski-Resort-LL; South Egremont (MA); On-site; USD 1,929,000 - 3,031,000; Part time

Job summary

Catamount Ski Resort LLC in Massachusetts is seeking friendly food and beverage team members to join us for the winter season. You will help guests at outside and restaurant service, promote a positive dining experience, and work in a busy, high-energy mountain setting.

This role involves taking orders, processing payments, delivering meals, keeping areas clean, handling alcohol service with ID checks, and assisting with events.

Qualifications

• Tip Certification required.
• Excellent customer service skills.
• Working knowledge of computers or POS software.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other tasks during non-busy times.

Responsibilities

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's IDs to ensure their age for consumption of alcohol.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Process cash and credit card transactions accurately & efficiently.
• Present nightly deposit to Manager.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Skills

Tip Certification

Customer Service

POS Software

Cash Handling

Fast Paced Environment

Neat Appearance

Positive Company Image

Cashier or Server Experience

High Energy

Multi-tasking

Tools

POS Software

Job description

Job Summary

Competitive pay and great mountain benefits. and get the chance to work in a busy, high energy environment this Winter.

Sell food and beverage items for guests visiting the ski area: outside and in restaurant.

Essential Duties and Responsibilities

• Promote a positive interaction and experience with dining guests.
• Assist guests in the selection and purchase of food & beverages.
• Know basic ingredients and how the food is prepared.
• Know all of the menu items including pricing and availability.
• Know all discounts, special pricing, or other daily promotions.
• Inform kitchen of any known food allergy concerns.
• Take food and beverage orders and process them in POS system.
• Check patron's ID's to ensure their age for consumption of alcohol.
• Communicate with kitchen and bar to assure accuracy of orders.
• Communicate with guests on delays or shortages.
• Deliver food and beverages to tables, both indoor and outdoor.
• Ensure guests have complete satisfaction in their dining experience.
• Handle customer complaints in a professional and diplomatic way.
• Verify that each guest has paid the correct price for their purchase.
• Process cash and credit card transactions accurately & efficiently.
• Present nightly deposit to Manager.
• Complete sales reports and accounting forms for back office.
• Collect dirty dishes, clear and reset tables as guests leave.
• Maintain counters, floor and food service area clean and sanitary.
• Serve at special resort events, large gatherings or weddings.
• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Tip Certification required.
• Skilled in providing excellent customer service.
• Working knowledge of computers or POS software programs.
• Able to count cash and perform simple mathematical functions.
• Able to work well under fast paced and busy circumstances.
• Neat and professional appearance.
• Portray a positive company image.
• Cashier or server experience preferred but not required.
• High energy and stamina required.
• Able to identify and perform other tasks during non-busy times.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively put company goals first.

Physical Demands

• This is a physically demanding position.
• Must be able to lift up to 50 pounds,
• Must be able to climb stairs, lift, reach & carry items repetitively.
• Must be able to stand and walk for long periods of time.

Requirements:

Shift Requirements:

• Hours may include late afternoon and evening shifts.
• Frequent weekend and holiday shifts.
• May work off-site for special events (i.e. Warfield House weddings).

Age Requirements:

• Applicants must be at least age 18.