Winter Resort Front Desk & Ticketing Agent

Tahoe Donner Association; Truckee (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Tahoe Donner Association seeks friendly Winter Guest Services Agents to join our Downhill Ski Resort Operations in Truckee, CA. This front-line role greets guests, sells lift tickets, lessons, passes and rentals, and supports group bookings and events.

You will operate the RTP POS system, manage cash with accuracy, and offer knowledge on all resort products while maintaining a safe, tidy work environment. CPR/First Aid certifications are encouraged.

Qualifications

• Proficiency in RTP POS System and Microsoft Office Systems.
• Proficient in Tahoe Donner product offerings.
• Ability to provide exemplary guest service.
• CPR and First Aid certifications are recommended.

Responsibilities

• Greet and assist guests, selling lift tickets, lessons, passes, rentals, and retail items.
• Operate RTP POS system and handle cash with accuracy.
• Provide product knowledge and help online sales; process group bookings and events.
• Assist with lockers, lost & found, and maintain clean, safe work areas.
• Support snow removal and light cleaning duties as needed.

Skills

Consistency and Reliability

Cheerful and Positive Attitude

Energetic and outgoing personality

Values Teamwork

Loves Serving and Helping Others

Education

High School Diploma or equivalent

Tools

RTP POS System

Microsoft Office Systems

Office machines

Job description

Tahoe Donner Association seeks friendly Winter Guest Services Agents to join our Downhill Ski Resort Operations in Truckee, CA. This front-line role greets guests, sells lift tickets, lessons, passes and rentals, and supports group bookings and events.

You will operate the RTP POS system, manage cash with accuracy, and offer knowledge on all resort products while maintaining a safe, tidy work environment. CPR/First Aid certifications are encouraged.