Winter Guest Services Agent II - Downhill

Tahoe Donner Association; Truckee (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free gym membership

Food & beverage discounts

Retail discounts

Amenities access

Job summary

Tahoe Donner Association is seeking friendly Winter Guest Services Agents for our Downhill Ski Resort Operations. This part-time, seasonal role greets guests, sells lift tickets, lessons, rentals, and passes, and assists with online orders.

Responsibilities include cash handling, retail assistance, and coordination with other departments to ensure a positive guest experience. CPR/First Aid certifications are recommended, with paid training provided.

Qualifications

• Requires excellence in guest service and problem solving.
• Proficiency with RTP POS System and Microsoft Office.
• CPR and First Aid certifications recommended.

Responsibilities

• Greet and assist guests in a fast-paced resort environment.
• Sell and fulfill Downhill Ski Resort products (lift tickets, rentals, lessons, passes).
• Handle cash accurately and process online orders.
• Assist with lockers, restocking, and light cleaning tasks; snow removal as needed.
• Coordinate with ski school, mountain operations, and other departments.

Skills

Customer service

Teamwork

Communication

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

RTP POS System

Microsoft Office

Zendesk

Job description

Tahoe Donner Association is looking for fun and personable Winter Guest Services Agents to join our Downhill Ski Resort Operations! The Winter Guest Services Agent is a front-line position that interacts with a potentially high volume of guests in a fast-paced environment at the Tahoe Donner Downhill Ski Resort. The Winter Guest Service Agents are responsible for greeting and assisting all guests, selling and fulfilling all Downhill Ski Resort products, including lift tickets, lessons, season passes, programs, rentals and retail items.ESSENTIAL FUNCTIONSProvide excellent customer service to members, guests, general public and employees. Treats all external and internal customers with respect and dignity.Maintain current knowledge and follow association policies, procedures, rules and regulations as applicable to the position.Maintains thorough knowledge of all product offerings, mountain operations, events and assists customers with online product sales, arrival procedures and questions. Requires communicating in person and via phone as well as via the ski school radio as needed.Operate the resort’s Point of Sale System (RTP) to sell products, schedule lessons, and fulfil orders completed online.Provide accurate cash handling and abides by the organizational standards for safety & security.Assist with retail pricing, restocking, tidying etc. and assisting customers with retail selection and sales. Assist with guest lockers and follows lost & found procedural standards.Coordinate and assist with group bookings, programs, and winter events.Keep a clean and safe work environment. Assist with light cleaning duties and snow removal including shoveling and clearing snow from walkways and paths.In addition to the functions listed above, a Winter Guest Services Agent II assists with the following:Ability to complete more complicated sales and returns, exchanges, problem solving, generation of reports etc. from the resort’s Point of Sale System.Provide a thorough knowledge of Resort and Association products, services and procedures, rules and regulations in order to assist fellow team members.Respond to customer questions in person, via phone or email using Customer Service software such as Zen Desk.Communicate via base radio and help coordinate requests from other departments, such as ski school, mountain operations, and ski patrol.We have part-time seasonal opportunities available!To view the complete job description, please click HERE!!We offer competitive starting pay based on experience and availability, performance-based advancement, use of Tahoe Donner Association Amenities, free gym membership at Trout Creek Recreation Center, food & beverage discounts and retail discounts!We are looking for applicants who exhibit the following qualities:Consistency and ReliabilityCheerful and Positive AttitudeEnergetic and outgoing personalityValues TeamworkLoves Serving and Helping Others.We are looking for the following qualifications:Proficiency required in RTP POS System and Microsoft Office SystemsRequired proficiency with common office machines and their operations.Proficient in the product offerings of Tahoe DonnerAbility to always provide exemplary guest service and create positive guest experiences.Ability to adapt to and embrace variable situations.Current Cardiopulmonary Resuscitation (CPR) and First Aid certifications are recommended.These skills and abilities are typically acquired through the completion of a high school diploma or equivalent and one to three months’ related experience and/or training; or an equivalent combination of formal training, education and experience which demonstrates the ability to perform all of the duties of the position.