Winter Guest Services Pro - Ski Resort Ops II

Tahoe Donner Association; Truckee (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free gym membership

Food & beverage discounts

Retail discounts

Amenities access

Job summary

Tahoe Donner Association is seeking friendly Winter Guest Services Agents for our Downhill Ski Resort Operations. This part-time, seasonal role greets guests, sells lift tickets, lessons, rentals, and passes, and assists with online orders.

Responsibilities include cash handling, retail assistance, and coordination with other departments to ensure a positive guest experience. CPR/First Aid certifications are recommended, with paid training provided.

Qualifications

• Requires excellence in guest service and problem solving.
• Proficiency with RTP POS System and Microsoft Office.
• CPR and First Aid certifications recommended.

Responsibilities

• Greet and assist guests in a fast-paced resort environment.
• Sell and fulfill Downhill Ski Resort products (lift tickets, rentals, lessons, passes).
• Handle cash accurately and process online orders.
• Assist with lockers, restocking, and light cleaning tasks; snow removal as needed.
• Coordinate with ski school, mountain operations, and other departments.

Skills

Customer service

Teamwork

Communication

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

RTP POS System

Microsoft Office

Zendesk

Job description

Tahoe Donner Association is seeking friendly Winter Guest Services Agents for our Downhill Ski Resort Operations. This part-time, seasonal role greets guests, sells lift tickets, lessons, rentals, and passes, and assists with online orders.

Responsibilities include cash handling, retail assistance, and coordination with other departments to ensure a positive guest experience. CPR/First Aid certifications are recommended, with paid training provided.