Winter Plaza Ticket & Guest Experience Associate

SPS North America, Inc; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

SPS North America, Inc. is seeking a Winter Plaza Ticket Sales Associate for Top of the Rock at Rockefeller Center in New York City. The role focuses on welcoming guests, guiding them to seasonal experiences, and assisting with ticket purchases while delivering a high-quality guest experience.

Shifts are part-time during peak winter season. Ideal candidates have customer service experience and strong communication skills, with the ability to work in a dynamic, outdoor environment.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of customer service, hospitality, tourism, retail, sales, or guest experience experience preferred.
• Attraction, observation deck, entertainment, or hospitality destination experience preferred.
• Strong communication, organization, and problem-solving skills.
• Confident and comfortable approaching guests.
• Basic computer skills and ability to learn ticketing/POS systems.
• Multilingual skills are a plus.
• Ability to work weekends, evenings, holidays, and assigned shifts.

Responsibilities

• Welcome and engage guests.
• Promote seasonal products, experiences, promotions, and special offers.
• Provide information about attractions, observation deck experiences, landmarks, and points of interest.
• Assist with ticket purchases, tour reservations, and transaction questions.
• Address guest concerns professionally.
• Communicate information clearly to individuals and large groups.
• Monitor guest safety and report concerns to management.
• Support special events, activations, and peak-period operations.
• Follow company policies, procedures, and appearance standards.
• Work independently and support team objectives.

Skills

Customer service

Guest experience

Sales

Multilingual (bonus)

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Ticketing systems

Job description

SPS North America, Inc. is seeking a Winter Plaza Ticket Sales Associate for Top of the Rock at Rockefeller Center in New York City. The role focuses on welcoming guests, guiding them to seasonal experiences, and assisting with ticket purchases while delivering a high-quality guest experience.

Shifts are part-time during peak winter season. Ideal candidates have customer service experience and strong communication skills, with the ability to work in a dynamic, outdoor environment.