Winter Guest Experience Specialist

Aramark; South Lake Tahoe (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Aramark in South Lake Tahoe is seeking an Indoor Guest Services Worker for Adventure Mountain to welcome guests and support daily operations in a snow recreation facility. The role combines ticketing, cashiering, retail, parking, and guest assistance with rotating indoor/outdoor duties to deliver a safe, organized, and enjoyable experience.

Responsibilities include processing purchases on POS systems, issuing wristbands, guiding arrivals, assisting merchandise, and communicating safety concerns

Qualifications

• Strong customer service, communication, and teamwork skills.
• Ability to multitask and adapt to changing guest volumes and assignments.
• Comfortable handling transactions and learning point-of-sale systems.
• Willingness to work indoors and outdoors in cold, snowy mountain conditions.
• Ability to stand or walk for extended periods and follow workplace safety procedures.
• Availability for weekends, holidays, and peak winter operating periods.
• Previous hospitality, retail, cashiering, or recreation experience preferred, but not required.

Responsibilities

• Welcome guests and provide information about snow tubing, ticket options, session times, facility rules, and available amenities.
• Process ticket, retail, and other guest purchases using point-of-sale systems while following cash-handling procedures.
• Issue admission wristbands and help guests understand the ticketing and admission process.
• Assist with merchandise sales, restocking, pricing, displays, and retail area organization.
• Direct vehicles to designated parking areas, assist with traffic flow, and provide clear arrival instructions.
• Maintain safe pedestrian and vehicle movement by following established parking procedures and wearing required safety equipment.
• Rotate between ticketing, retail, cashiering, parking, and other guest service assignments as needed.
• Respond to guest questions and concerns professionally and elevate issues when appropriate.
• Assist with daily opening, closing, cleaning, and workstation preparation.
• Communicate operational and safety concerns to supervisors and support other departments as assigned and trained.

Skills

Customer service

Multitasking

Cash handling

Indoor/outdoor readiness

Safety awareness

Weekend availability

Tools

POS systems

Job description

Aramark in South Lake Tahoe is seeking an Indoor Guest Services Worker for Adventure Mountain to welcome guests and support daily operations in a snow recreation facility. The role combines ticketing, cashiering, retail, parking, and guest assistance with rotating indoor/outdoor duties to deliver a safe, organized, and enjoyable experience.

Responsibilities include processing purchases on POS systems, issuing wristbands, guiding arrivals, assisting merchandise, and communicating safety concerns