Winter Gear Retail Associate – Ski & Boot Service Expert

WASATCH PEAKS RANCH - MASTER CLIENT; Morgan (UT); On-site; USD 28,000 - 40,000; Full time

Job summary

Outfitters in Utah is seeking a Winter Retail Associate to deliver polished member service, maintain a premium retail presentation, and support sales, product knowledge, and daily department readiness. You will greet members, assist with apparel, accessories, and ski gear, offer thoughtful recommendations, and build rapport through personalized service.

The role involves cross-training across demo flows, bootfitting support, service intake basics, and inventory movement.

Qualifications

• Strong communication and interpersonal skills are essential for delivering attentive member service.
• Ability to learn product information and apply it in member interactions.
• Positive attitude and willingness to support the team in a premium retail environment.
• Willingness to cross-train across Outfitters operations and adopt new responsibilities.

Responsibilities

• Provide professional, attentive, and knowledgeable service to members and guests.
• Greet members promptly and create a welcoming retail environment.
• Assist members with apparel, accessories, equipment, and product selections.
• Provide thoughtful recommendations based on member needs, activity, conditions, fit, and intended use.
• Build rapport with members through personalized service and attention to detail.
• Communicate member requests, concerns, and special order needs to the appropriate supervisor.
• Maintains the main Outfitters retail floor to premium presentation standards.
• Supports POS transactions and retail system operations as trained.
• Assists with product replenishment from backstock.
• Assists with daily opening and closing procedures.
• Assists with seasonal merchandising transitions, floor resets, and product rotations.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Team player

Cross-training

Job description

Outfitters in Utah is seeking a Winter Retail Associate to deliver polished member service, maintain a premium retail presentation, and support sales, product knowledge, and daily department readiness. You will greet members, assist with apparel, accessories, and ski gear, offer thoughtful recommendations, and build rapport through personalized service.

The role involves cross-training across demo flows, bootfitting support, service intake basics, and inventory movement.