Retail Sales Associate

Waterville Valley Resort; Waterville Valley (NH); On-site; USD 19,000 - 28,000; Full time

Job summary

Waterville-Valley-Resort in Waterville Valley, NH, seeks enthusiastic Retail Sales Associates to deliver exceptional customer experiences across hardgoods and softgoods. You will greet customers, assess needs, and help select skis, boots, apparel, and accessories while building lasting relationships.

Roles involve product knowledge, merchandising, and teamwork, with opportunities for both full-time and part-time schedules during peak winter months.

Qualifications

• Greet customers and offer a helpful, knowledgeable shopping experience.
• Recommend products based on needs, experience level, and budget.
• Learn hardgoods and softgoods to assist across categories.

Responsibilities

• Develop product knowledge across skis, snowboards, boots, and apparel.
• Cross-sell complementary items to enhance the customer experience.
• Maintain clean, organized sales areas and support displays.
• Assist with receiving, tagging, and stocking merchandise.
• Handle transactions accurately using the POS system, including exchanges.

Skills

Customer service

Product knowledge

Merchandising

Teamwork

Tools

POS system

Job description

Seeking enthusiastic, customer-focused Retail Sales Associates to join our team. Whether helping a customer find the perfect ski jacket, fit a new pair of boots, or select the right accessories for a day on the mountain, our associates are committed to delivering an exceptional customer experience.This role works across both hardgoods (skis, snowboards, boots, bindings, helmets, and equipment) and softgoods (apparel, footwear, outerwear, and accessories). The ideal candidate enjoys working with people, has a passion for the outdoors, and is eager to learn about the products we sell.Key ResponsibilitiesCustomer ServiceGreet every customer and provide a welcoming, knowledgeable shopping experience.Build lasting customer relationships through personalized service and expert recommendations.Assess customer needs and help them select products that fit their goals, experience level, and budget across both hardgoods and softgoods.Resolve customer questions and concerns professionally and efficiently.Process transactions accurately using the point-of-sale system, including exchanges and returns.Product Knowledge & SalesDevelop strong working knowledge of both hardgoods (skis, snowboards, boots, bindings, bicycles, helmets, and equipment) and softgoods (apparel, footwear, outerwear, and accessories).Learn product features, benefits, and proper fit — including the basics of boot fitting, binding adjustment referrals, and, to confidently recommend merchandise.Cross-sell complementary products and accessories to enhance the customer experience.Stay current on new products, technologies, and seasonal merchandise through ongoing training and vendor clinics.MerchandisingMaintain clean, organized, and fully stocked hardgoods and softgoods sales areas.Replenish merchandise throughout the day and ensure products are properly signed and displayed.Support seasonal floor sets, promotional displays, and merchandising standards.Store OperationsAssist with receiving, tagging, and stocking incoming merchandise.Support inventory counts and help maintain inventory accuracy.Maintain a clean, safe, and organized store environment.Support opening and closing procedures as assigned.Follow loss prevention and safety procedures.TeamworkWork collaboratively with team members across all departments.Assist coworkers during busy periods and seasonal peaks.Participate in product clinics, vendor trainings, and company meetings.Demonstrate professionalism, reliability, and a positive attitude every day.Schedule & AvailabilityFull-time and part-time opportunities available; specific scheduling (seasonal or year-round) depends on store location.Availability including evenings, weekends, and holidays required, particularly during the peak winter season (November through April).