IT Support Specialist

Killington Pico Ski Resort; Mendon, Killington (VT, VT); On-site; USD 29,618 - 39,261; Full time

Benefits offered by this job

Subsidized medical/dental/vision

401(k) with company match

Paid parental leave

Paid time off/holidays/sick leave

Free season pass

Discounts at resorts

Job summary

Killington Pico Ski Resort is seeking an IT Support Specialist to join a team delivering full-range technical support for resort technology systems. Responsibilities include supporting POS, RFID, IP cameras, digital signage, and audio/visual hardware, with installations, configurations, maintenance and troubleshooting across multiple resort sites.

The role requires an Associate degree or equivalent experience, expertise with Windows OS, and the ability to lift up to 50 lbs.

Qualifications

• Associate degree in computer science or equivalent combination of education and experience.
• Experience with Windows OS.
• Must be able to lift up to 50 lbs.
• Must have a valid driver’s license and own transportation for intra-resort travel.

Responsibilities

• Provide full range of IT support for resort tech systems including POS, RFID, IP cameras, and audio/visual equipment.
• Install, configure, deploy, maintain and troubleshoot hardware and software.
• Support and install POS systems and peripherals.
• Maintain documentation of systems and processes, and respond to trouble tickets (Zendesk).
• Participate in on-call rotations and coordinate with departments and external firms as needed.

Skills

English communication

Troubleshooting

Team collaboration

Customer service

Education

Associate degree in computer science

Tools

Windows OS

POS systems

RFID infrastructure

IP cameras

Desktops/Laptops

Zendesk

Job description

Job Details

Location: Killington, VT 05751

Position Type: Full-Time Year Round

Salary Range: $21.50 - $28.50 hourly

Job Category: Human Resources / IT

Compensation and Benefits

Compensation: Starting wage $21.50 - $28.50, adjusted based on experience.

Benefits: Full-time, year‑round, benefited position including:

• Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
• 401(k) retirement plan (with company match up to 5%)
• Paid parental leave
• Paid time off, holiday and sick pay
• Free season pass for employee/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary

As an IT Support Specialist, you will work as part of a team to provide a full range of technical support for the technology systems throughout Killington/Pico Ski Resorts. This includes, but is not limited to, video surveillance, web cams, lodge monitors, digital signage, cable services, RFID, POS, desktops/laptops, and music infrastructure. Duties include installs, configuration, deployments, maintenance, analysis, and troubleshooting.

Key Responsibilities

• Research and analyze the technical needs and resources of the resort, including developing a good working knowledge of the overall purpose of a particular function and its daily operations.
• Research and provide recommendations for various hardware and software solutions.
• Provide support and installation of POS systems and peripherals.
• Provide technical support for RFID infrastructure, which includes gate configuration, hardware and software support.
• Provide technical support for all speakers, amplifiers and music streaming devices throughout resort.
• Provide technical support and configuration of desktops and laptops throughout resort.
• Perform the installation, configuration and maintenance of IP cameras, digital signage boards, music subscription services, speakers, cable/IP TV services, cabling and setup to all devices.
• Perform a variety of tasks related to the ongoing maintenance of devices as directed.
• Maintain documentation of systems and processes.
• Respond to trouble tickets (Zendesk), e‑mail and telephone requests for technology systems support needs.
• Document, track and monitor tickets to ensure timely resolution of all support issues.
• Participate in on‑call rotations and respond to off‑hours support needs when required.
• Confer regularly with immediate supervisor, other department and company personnel, guests, and/or various firms and organizations outside the company to plan and coordinate activities, exchange information, improve efficiency, foster effective communication and resolve problems.
• Provide superior service to our customers (internal and external) at all times.
• Follow the Killington Hospitality Guidelines while interacting with the guests and respond to all guests in a courteous, efficient manner.
• Provide training, collaborate and share information with other IT team members.
• Perform other tasks as assigned.

Qualifications

Basic Qualifications:

• Associate degree in computer science or a combination of education and experience from which comparable knowledge and skills are acquired.
• Experience with Windows OS.
• Must be able to lift up to 50 lbs.
• Must have a valid driver's license and be able to provide their own transportation for intra‑resort travel.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic networking concepts.
• Ability to communicate clearly and effectively in written and spoken English and maintain a professional appearance and demeanor.
• Strong troubleshooting ability and the capacity to learn quickly.
• Solid working knowledge of PC/Laptop/Tablet hardware and peripherals.

Equal Opportunity Employment

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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