Winery Sales Lead — Guest Experience & POS Expert

Biltmore; Asheville (NC); On-site; USD 21,162 - 30,139; Full time

Job summary

Biltmore in Asheville, NC, is seeking a Winery Lead Associate responsible for enhancing guest experiences, excelling in POS cash register functions, and supporting daily shop operations. This full-time role emphasizes sales support, staff training, and inventory management.

Ideal candidates will have a high school diploma and at least one year of guest service experience. Strong interpersonal skills and a dedication to exceptional service are crucial. Flexibility for varied hours, including evenings and weekends, is required.

Qualifications

• Demonstrated commitment to world-class internal/external guest service.
• At least one year of related guest service experience.
• Ability to quickly acquire knowledge of products/services and processes.

Responsibilities

• Provide exceptional guest service and satisfaction.
• Develop proficiency in POS operations, handling money accurately.
• Assist with training new hires and overseeing floor coverage.

Skills

Exceptional guest service

Proficiency in POS operations

Upselling and cross-selling

Strong communication skills

Time management

Education

High school diploma

Additional education or training

Job description

Biltmore in Asheville, NC, is seeking a Winery Lead Associate responsible for enhancing guest experiences, excelling in POS cash register functions, and supporting daily shop operations. This full-time role emphasizes sales support, staff training, and inventory management.

Ideal candidates will have a high school diploma and at least one year of guest service experience. Strong interpersonal skills and a dedication to exceptional service are crucial. Flexibility for varied hours, including evenings and weekends, is required.