Wine Tasting Room Ambassador

Cooper's Hawk Winery and Restaurants; Lansing (MI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dining discount

Retail wine discount

401(k) matching

Flexible schedules

Paid time off

Health insurance

Health savings account

Life/AD&D insurance

Disability insurance

Education programs

Career growth

Referral bonuses

Job summary

Cooper’s Hawk Winery and Restaurants is seeking Tasting Room Attendants who will guide guests through wine experiences with friendly conversation and hospitality. You’ll learn our food, wine, and retail offerings, stock displays, and support carryout and other guest services as needed.

Ideal candidates are 21+, with hospitality experience and a passion for inviting guests to join our Wine Club. Flexible schedules and a team-driven environment are offered.

Qualifications

• At least 21 years of age.
• Experience in restaurants, retail, or wine environments preferred.
• Comfort speaking to guests about wine and the Wine Club.
• A passion for hospitality and creating memorable guest experiences.
• Ability to multitask in a fast-paced environment.
• Ability to stand for long periods and lift up to 40 pounds.
• Flexible availability including weekends and some holidays.

Responsibilities

• Learn our food, wine, and retail offerings so you can confidently guide each guest.
• Prepare your station for service and keep it clean and stocked.
• Study Cooper’s Hawk menu, retail items, and wines offered to guests.
• Restock and maintain product displays.
• Support the team with carryout orders and guest service in other areas when needed.
• Communicate with team members to deliver smooth and memorable service.
• Follow steps of service and assist in daily operations.
• Welcome guests warmly and explain the Wine Club perks.
• Proactively build relationships with guests and invite them to join the Wine Club.
• Introduce tastings and special retail items to enrich the guest experience.

Skills

Guest service

Wine knowledge

Communication

Multitasking

Customer focus

Education

High school diploma

Tools

Wine Club membership

Job description

Cooper’s Hawk Winery and Restaurants is seeking Tasting Room Attendants who will guide guests through wine experiences with friendly conversation and hospitality. You’ll learn our food, wine, and retail offerings, stock displays, and support carryout and other guest services as needed.

Ideal candidates are 21+, with hospitality experience and a passion for inviting guests to join our Wine Club. Flexible schedules and a team-driven environment are offered.