WINE STEWARD

Kroger; Kirkland (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Kroger in Kirkland, WA is seeking a wine department associate to create an outstanding customer experience through knowledgeable service. You will assist customers, respond to questions about products, and support the department in meeting sales and quality standards.

The role emphasizes welcoming customers, offering wine pairings, staying informed about promos, and collaborating with store chefs on tastings and programs. Must be 21+ and able to thrive in a fast-paced retail setting.

Qualifications

• Bilingual abilities (speaking, reading or writing) preferred.
• Strong communication skills for customer interactions.
• Knowledge of wine and beer varieties, flavors and production.
• Experience in a retail or grocery environment.
• Ability to remain calm under pressure in busy periods.
• Basic math skills for pricing and transactions.

Responsibilities

• Promote trust and respect among associates and customers.
• Help customers feel welcome and informed about products in the department and store.
• Learn product details and suggest items to customers.
• Offer samples per company policy and applicable laws to drive discovery.
• Inform customers about wine specials and promotions.
• Assist with customer requests for specific items and pairings.
• Collaborate with store team on tastings and wine programs.
• Stay updated on current ads, seasonal offerings, and promotions.

Skills

Bilingual

Communication

Wine knowledge

Retail experience

Stress management

Math basics

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Retail experience
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed