WINE STEWARD

Ralphs in; Thousand Oaks (CA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in retail is seeking a Wine Steward to enhance customer experiences through exceptional service and product knowledge. In this role, you will engage with customers, provide insights on wine pairings, and maintain a safe and welcoming environment. With a commitment to employee growth, this company offers comprehensive benefits, flexible scheduling, and extensive training opportunities. If you are passionate about wine and eager to learn, this is a fantastic opportunity to join a supportive team dedicated to excellence in customer service.

Benefits

Healthcare coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Opportunities for growth

Qualifications

• Must be 21 or older and willing to pass a wine knowledge test upon employment.
• Knowledge of flavor profiles and production methods of wines and beers.

Responsibilities

• Create a welcoming environment for customers and provide product suggestions.
• Maintain knowledge of products and respond to customer inquiries.
• Promote trust and respect among team members.

Skills

Knowledge of imported and domestic wines

Understanding of industry trends in specialty wines and beers

Experience working with wine and beer in retail settings

Basic math skills

Ability to handle stressful situations

Effective communication skills

Education

High school diploma or equivalent

Job description

WINE STEWARD (Finance)

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals, and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.

As part of the Kroger family, we value diverse teams passionate about food and people, united by the purpose: To Feed the Human Spirit. We innovate continuously to create memorable experiences for our customers, communities, and colleagues, with food at the core.

At Ralphs, people matter. We strive to provide the ingredients for your success at work and in life. We support your growth and development, helping you feed your future. If you are caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today to join our Ralphs family!

Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

If you need reasonable accommodation during the application process, please call 844-849-7136 or contact the store management.

What you'll receive from us:

Comprehensive benefits supporting your well-being, including:

• Healthcare coverage: medical, dental, vision, and prescriptions, through company or collective bargaining plans.
• Flexible scheduling with paid time off, holiday, and sick pay based on eligibility and service.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on purchases, travel, technology, and more.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via industry-leading training and diverse career paths.

For more details, visit our Benefits Page.

Qualifications include:

• Knowledge of imported and domestic wines and beers, including flavor profiles and production methods.
• Understanding of industry trends in specialty wines and beers.
• Experience working with wine and beer in retail settings.
• High school diploma or equivalent.
• Must be 21 or older.
• Ability to handle stressful situations and communicate effectively.
• Basic math skills.
• Willingness to pass a wine knowledge test upon employment.

Responsibilities:

• Promote trust and respect among team members.
• Create a welcoming environment for customers, answering questions and providing product suggestions.
• Maintain knowledge of products and respond to customer inquiries.
• Offer samples in accordance with laws and guidelines.
• Inform customers of wine specials and assist with product requests.
• Recommend wine pairings and collaborate with store chefs for tastings and events.
• Stay current with ads, promotions, and seasonal items.
• Maintain proper storage temperatures and logs.
• Follow safety procedures, report unsafe conditions, and participate in preventive maintenance.
• Report accidents, safety risks, and illegal activities.
• Perform essential job functions with or without reasonable accommodations.