WINE STEWARD

Ralphs; California; On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company dedicated to delivering exceptional customer experiences! As part of a vibrant team, you'll create a welcoming atmosphere for customers, assist them with product inquiries, and promote wine specials. With a commitment to safety and integrity, this role offers a unique opportunity to grow in a supportive environment. Enjoy comprehensive benefits, flexible scheduling, and the potential for career advancement. If you're passionate about food and people, this position is the perfect recipe for your success!

Benefits

Healthcare coverage

Flexible scheduling

Paid time off

Employee discounts

Tuition reimbursement

Career growth opportunities

Qualifications

• Experience working with wine and beer is preferred.
• Knowledge of industry trends in specialty wines and beers.

Responsibilities

• Create a welcoming environment for customers and answer product questions.
• Promote wine specials and assist with product pairings.
• Ensure safety and compliance with company guidelines.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Retail experience

Second language

Education

High school education or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family!

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Preferred qualifications include:

• Second language (speaking, reading, and/or writing)
• Knowledge of imported and domestic varieties, their flavor profiles, and production methods
• Knowledge of industry trends in specialty wines and beers as they relate to consumers
• Experience working with wine and beer
• Retail experience
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Pass wine test once employed

Key responsibilities include:

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to customer questions and suggestions.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or inquire about products.
• Inform customers of wine specials.
• Provide customers with requested products.
• Recommend wine items to ensure customers get the products they want and need.
• Assist customers with pairing wine and other items such as meats, cheeses, and desserts.
• Collaborate with store chefs for wine tastings and other programs featuring wines.
• Stay current with present, future, seasonal, and special ads.
• Ensure proper temperatures in cases and coolers are maintained and logs are kept.
• Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
• Practice preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of customer or employee accidents.
• Report safety risks, illegal activity, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.