Wine & Spirits Sales Pro — Customer Experience

Total Wine & More; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, &-

Job summary

Total Wine & More is seeking Team Members in Tampa to provide excellent customer service, drive sales, and assist with merchandising, front-end tasks, and related responsibilities. The role involves greeting customers, building relationships, and staying informed on promotions and loyalty programs.

Training in wine, spirits, and beer is provided to strengthen product knowledge. Team Members support store operations, inventory management, curbside and in-store orders, and adhere to alcohol sale

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience, 1+ years in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities as assigned and perform other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role.

Skills

Customer service

Communication

Teamwork

Retail experience

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More is seeking Team Members in Tampa to provide excellent customer service, drive sales, and assist with merchandising, front-end tasks, and related responsibilities. The role involves greeting customers, building relationships, and staying informed on promotions and loyalty programs.

Training in wine, spirits, and beer is provided to strengthen product knowledge. Team Members support store operations, inventory management, curbside and in-store orders, and adhere to alcohol sale