Wine & Spirits Merchandiser & Customer Experience

Total Wine & More; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Store discounts

Health care plans (medical, dental, 20

401(k)

HSA/FSA

Disability & life insurance

Paid parental leave

Pet insurance

College tuition assistance

Career development & product training

Job summary

Total Wine & More is hiring Store Team Members in Miami to deliver excellent customer service while maximizing product inventory and supporting online operations. This role, referred to internally as Merchandiser, may include sales, front-end duties, and other responsibilities as needed.

You will greet customers, build relationships, and share product knowledge while maintaining store safety and cleanliness.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More is hiring Store Team Members in Miami to deliver excellent customer service while maximizing product inventory and supporting online operations. This role, referred to internally as Merchandiser, may include sales, front-end duties, and other responsibilities as needed.

You will greet customers, build relationships, and share product knowledge while maintaining store safety and cleanliness.