Wine & Spirits Merchandiser — Customer Experience Pro

Total Wine & More; Hebron Estates (KY); On-site; USD 50,718,000 - 71,004,000; Full time

Benefits offered by this job

Paid Time Off

Store discount

Health care plans

401(k) and related benefits

Disability & life insurance

Job summary

Total Wine & More in the United States is seeking a Merchandiser to maximize inventory, build displays, and support online orders. You will greet customers, share product knowledge, and uphold safety and compliance while working with store management.

The role emphasizes merchandising with potential for front-end and delivery duties. Prior retail experience and familiarity with POS systems are preferred; evenings and weekends may be required.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory and support online business operations.
• Deliver exceptional service and a personalized customer experience.
• Build product knowledge through wine, spirits, and beer training.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Ensure safety and compliance in the store environment.
• Load and deliver orders safely if delivery is an essential function.
• Perform cross-functional duties as needed.

Skills

Customer service

Merchandising

Inventory management

POS systems

Flexible schedule

Education

High school diploma or equivalent

Tools

POS software

Inventory management software

Job description

Total Wine & More in the United States is seeking a Merchandiser to maximize inventory, build displays, and support online orders. You will greet customers, share product knowledge, and uphold safety and compliance while working with store management.

The role emphasizes merchandising with potential for front-end and delivery duties. Prior retail experience and familiarity with POS systems are preferred; evenings and weekends may be required.