Retail Merchandiser & Customer Experience Pro

Total-Wine-; Florida; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in Florida is hiring Store Team Members as Merchandisers who maximize product inventory, greet customers, and support online orders and curbside pickup. You may handle stocking, displays, signage, and occasional deliveries while maintaining a safe, compliant store environment.

Responsibilities include helping customers with product knowledge, participating in wine/spirits/beer training, and supporting promotions and loyalty programs.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Complete cross-functional responsibilities and other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws.
• If delivery is added as an essential job function, load and deliver orders accordingly.

Skills

Customer service

Retail experience

POS systems

Inventory management

Delivery driving

Education

High School Diploma or equivalent

Job description

Total Wine & More in Florida is hiring Store Team Members as Merchandisers who maximize product inventory, greet customers, and support online orders and curbside pickup. You may handle stocking, displays, signage, and occasional deliveries while maintaining a safe, compliant store environment.

Responsibilities include helping customers with product knowledge, participating in wine/spirits/beer training, and supporting promotions and loyalty programs.