Wine Customer Care Specialist - Growth-Minded

Last Bottle Wines; American Canyon (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly pay DOE

Health/Dental/Vision/Life/Disability

401(k) with company match

Paid time off including birthday

Annual training allowance

Growth-oriented workplace

Job summary

Last Bottle Wines is seeking a customer service associate to manage high-volume email communications, assist with order processing, and coordinate with warehouses and shipping partners to ensure timely deliveries.

Ideal candidates are highly organized, with strong written communication and problem-solving skills, comfortable in a fast-paced, team-driven environment, and able to lift up to 40 lbs when needed. Benefits include insurance, 401(k), PTO, and training allowances.

Qualifications

• Strong written communication and typing ability.
• Proficiency with PC systems and Microsoft Office tools.
• Highly organized with exceptional attention to detail.
• Strong problem-solving and critical thinking skills.
• Ability to work efficiently in a team-based, fast-moving environment.
• Positive attitude, reliability, and willingness to learn.
• Ability to lift up to 40 lbs. when needed.
• Experience with shipping platforms (FedEx, UPS, GLS, etc.) is a plus, but not required.

Responsibilities

• Manage a high volume of customer service emails with speed, accuracy, and professionalism
• Assist with processing, exporting, and printing wine orders
• Coordinate closely with warehouse and shipping partners to ensure timely, accurate deliveries
• Troubleshoot customer issues and provide thoughtful, effective solutions
• Deliver a consistently high level of customer care in a fast-paced environment
• Multitask across systems and priorities while maintaining attention to detail

Skills

Strong written communication

Microsoft Office

Attention to detail

Problem-solving

Teamwork

Tools

Shipping platforms (FedEx/UPS)

Job description

Last Bottle Wines is seeking a customer service associate to manage high-volume email communications, assist with order processing, and coordinate with warehouses and shipping partners to ensure timely deliveries.

Ideal candidates are highly organized, with strong written communication and problem-solving skills, comfortable in a fast-paced, team-driven environment, and able to lift up to 40 lbs when needed. Benefits include insurance, 401(k), PTO, and training allowances.