Customer Service Representative

ADP, Inc.; American Canyon (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hourly pay DOE

Health/Dental/Vision/Life/Disability

401(k) with company match

Paid time off including birthday

Annual training allowance

Growth-oriented workplace

Job summary

Last Bottle Wines is seeking a customer service associate to manage high-volume email communications, assist with order processing, and coordinate with warehouses and shipping partners to ensure timely deliveries.

Ideal candidates are highly organized, with strong written communication and problem-solving skills, comfortable in a fast-paced, team-driven environment, and able to lift up to 40 lbs when needed. Benefits include insurance, 401(k), PTO, and training allowances.

Qualifications

• Strong written communication and typing ability.
• Proficiency with PC systems and Microsoft Office tools.
• Highly organized with exceptional attention to detail.
• Strong problem-solving and critical thinking skills.
• Ability to work efficiently in a team-based, fast-moving environment.
• Positive attitude, reliability, and willingness to learn.
• Ability to lift up to 40 lbs. when needed.
• Experience with shipping platforms (FedEx, UPS, GLS, etc.) is a plus, but not required.

Responsibilities

• Manage a high volume of customer service emails with speed, accuracy, and professionalism
• Assist with processing, exporting, and printing wine orders
• Coordinate closely with warehouse and shipping partners to ensure timely, accurate deliveries
• Troubleshoot customer issues and provide thoughtful, effective solutions
• Deliver a consistently high level of customer care in a fast-paced environment
• Multitask across systems and priorities while maintaining attention to detail

Skills

Strong written communication

Microsoft Office

Attention to detail

Problem-solving

Teamwork

Tools

Shipping platforms (FedEx/UPS)

Job description

About Us: Last Bottle, Inc. and its sister-companies belong to a portfolio of much-loved wine businesses—each with a distinct identity, loyal following, and shared commitment to excellence. From daily deal sites to exclusive club experiences, we lead the industry with innovation, integrity, and an obsession for quality. Our team sits at the intersection of tradition and technology, building the future of wine while staying rooted in what makes it special.

This is an opportunity to be part of a mission-driven company that values teamwork, inclusivity, and continuous growth. Wine knowledge is a plus—but curiosity, professionalism, and a strong service mindset matter most.

What You’ll Do:

• Manage a high volume of customer service emails with speed, accuracy, and professionalism
• Assist with processing, exporting, and printing wine orders
• Coordinate closely with warehouse and shipping partners to ensure timely, accurate deliveries
• Troubleshoot customer issues and provide thoughtful, effective solutions
• Deliver a consistently high level of customer care in a fast-paced environment
• Multitask across systems and priorities while maintaining attention to detail

What We’re Looking For:

• Strong written communication skills and excellent typing ability
• Proficiency with PC systems and Microsoft Office tools
• Highly organized with exceptional attention to detail
• Strong problem-solving and critical thinking skills
• Ability to work efficiently in a team-based, fast-moving environment
• Positive attitude, reliability, and willingness to learn
• Ability to lift up to 40 lbs. when needed
• Experience with shipping platforms (FedEx, UPS, GLS, etc.) is a plus, but not required

What We Offer:

• Competitive hourly pay: $22–$26 DOE (non-exempt)
• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, including your birthday off each year
• Annual training allowance for professional or wine education
• A collaborative, high-energy workplace with room to grow

Last Bottle Wines is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and consider all qualified applicants regardless of race, gender, identity, orientation, age, disability, veteran status, or background.