Wine Industry Customer Care Specialist (Hybrid)

Winebow, Inc.; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401k with company match

Employee purchase program

Paid time off

Job summary

Winebow, Inc. is seeking a customer service representative for a hybrid on-site role, requiring in-office presence Tue–Thu. The position focuses on processing orders, maintaining product knowledge, and delivering exceptional service to clients and sales teams.

The ideal candidate has at least two years in customer service, strong communication skills, and proficiency with Word, Excel and Outlook; wine industry experience is a plus.

Qualifications

• High School Diploma or GED; College Degree preferred.
• Minimum two years of customer service experience.
• Prior computer and phone customer service experience in luxury goods sector.
• Proficiency in Word, Excel and Outlook.
• Excellent interpersonal and communication skills.
• Experience in the wine industry and/or wine knowledge preferred.

Responsibilities

• Delivers outstanding customer service to internal and external clients.
• Processes new orders and order maintenance; assists with inquiries.
• Maintains knowledge of Winebow products and supports sales staff.
• Provides phone coverage and support for sales staff and clients as needed.
• Responds to emergency orders and customer service issues promptly.
• Resolves customer issues by clarifying the problem, determining causes, and providing solutions.

Skills

Customer service experience

Interpersonal communication

Communication skills

Computer proficiency

Education

High School Diploma or GED

College Degree Preferred

Tools

Word

Excel

Outlook

Job description

Winebow, Inc. is seeking a customer service representative for a hybrid on-site role, requiring in-office presence Tue–Thu. The position focuses on processing orders, maintaining product knowledge, and delivering exceptional service to clients and sales teams.

The ideal candidate has at least two years in customer service, strong communication skills, and proficiency with Word, Excel and Outlook; wine industry experience is a plus.