Wine Tasting Room Supervisor & Guest Experience Lead

SERVPRO of Saginaw / Bay City; Temecula (CA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Parental leave

Wellness resources

Job summary

SERVPRO of Saginaw / Bay City is seeking an experienced Tasting Room Supervisor to manage operations at our winery. The ideal candidate will possess supervisory skills, a deep knowledge of wines, and a history of exceptional customer service.

Your responsibilities include promoting wine sales, maintaining inventories, and leading tastings while ensuring a clean and welcoming environment for guests. A flexible schedule is required, especially on weekends.

Qualifications

• Previous supervisory experience in a retail environment is required.
• Must have a thorough knowledge of wines and excellent customer service skills.

Responsibilities

• Promote the sale of wine and non-wine products.
• Utilize cash register and maintain inventory.
• Ensure cleanliness of tasting room and inventory areas.
• Describe wines and answer visitor questions.
• Provide guidance and oversight to subordinates.
• Conduct wine tastings with guests.

Skills

Supervisory experience

Customer service

Knowledge of wine

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Parental leave
• Wellness resources
  
  
  

South Coast Winery Resort & Spa is seeking an experience Tasting Room Supervisor. The ideal candidate will have previous supervisory experience in a retail environment, have a knowledge of wine and a proven record in exceptional customer service.

Some essential duties include:

• Assist in promoting the sale of wine and non-wine products sold in the tasting room.
• Utilizes cash register and POS system to transact sales and maintain tasting room wine inventories; reconciles daily sales and posts transaction.
• Ensures tasting room and inventory areas are clean, neat and stocked at all times.
• Describes wines, wine making techniques and winery history; answers visitor’s questions about wines.
• Acquires and maintains thorough knowledge of winery and its wines.
• Assigns duties and monitors quality of work.
• Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Assist with the cleanliness and maintenance of the bar area. Racking glasses and cleaning during downtime.
• Prepare designated bar for daily wine tasting and conduct tasting with guests guiding them on their selections and teaching them about the varietals and styles of wine.
• Alerts department head when wine inventory needs are running low.
• Provide assistance with inventory as needed.
• Attend departmental meetings as required
• Ability to work a flexible schedule including a majority of weekend shifts.