Wine Club Concierge — Hybrid, Part-Time, Tip-Eligible

Ste. Michelle Wine Estates; Woodinville (WA); Hybrid; USD 27,000 - 35,000; Part time

Benefits offered by this job

Health Care Coverage

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a part-time Wine Club Concierge to deliver frontline service for wine club members and direct sales customers. This hourly role is scheduled Sunday through Tuesday, 8:30 AM–5:00 PM, with Sundays remote and Mondays-Tuesdays in-office.

The job emphasizes accuracy, courtesy, and data entry to support the wine clubs and e-commerce. Applicants should have at least two years in customer service, excellent communication, and MS Office proficiency;

Qualifications

• Two (2) or more years in a customer service position with outstanding customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail, and strong problem-solving skills.
• Proficiency with computer skills (MS Office at an intermediate level or above).
• Basic knowledge of wine industry preferred.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Responsibilities

• Providing front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries.
• Responding to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders.
• Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e., new member signups, member data updates, etc.).
• Researching and resolving routine customer service inquiries or problems.
• Processing daily orders for E-commerce and club.
• Logging consumer complaints and escalate to the appropriate personnel.

Skills

Customer service

Communication

MS Office

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Ste. Michelle Wine Estates in Woodinville, WA seeks a part-time Wine Club Concierge to deliver frontline service for wine club members and direct sales customers. This hourly role is scheduled Sunday through Tuesday, 8:30 AM–5:00 PM, with Sundays remote and Mondays-Tuesdays in-office.

The job emphasizes accuracy, courtesy, and data entry to support the wine clubs and e-commerce. Applicants should have at least two years in customer service, excellent communication, and MS Office proficiency;