Wine Club Concierge

Ste. Michelle Wine Estates; Woodinville (WA); Hybrid; USD 27,000 - 35,000; Part time

Benefits offered by this job

Health Care Coverage

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a part-time Wine Club Concierge to deliver frontline service for wine club members and direct sales customers. This hourly role is scheduled Sunday through Tuesday, 8:30 AM–5:00 PM, with Sundays remote and Mondays-Tuesdays in-office.

The job emphasizes accuracy, courtesy, and data entry to support the wine clubs and e-commerce. Applicants should have at least two years in customer service, excellent communication, and MS Office proficiency;

Qualifications

• Two (2) or more years in a customer service position with outstanding customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail, and strong problem-solving skills.
• Proficiency with computer skills (MS Office at an intermediate level or above).
• Basic knowledge of wine industry preferred.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Responsibilities

• Providing front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries.
• Responding to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders.
• Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e., new member signups, member data updates, etc.).
• Researching and resolving routine customer service inquiries or problems.
• Processing daily orders for E-commerce and club.
• Logging consumer complaints and escalate to the appropriate personnel.

Skills

Customer service

Communication

MS Office

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Wine Club Concierge job in Woodinville, WA is available at Chateau Ste. Michelle. Our Concierges function as a steward of Ste. Michelle Wine Estates, providing exceptional service to all consumer inquires either through the Direct-to-Consumer Channel or general web inquires.

This is a part-time, hourly role that is eligible for tips. This hybrid role is scheduled Sunday through Tuesday, from 8:30 AM to 5:00 PM, with remote work on Sundays and in-office work on Mondays and Tuesdays.

Ste. Michelle Wine Estates is a Pacific Northwest icon and Washington state's original premium wine company. With roots dating back to 1933, Ste. Michelle helped define American fine wine, earning recognition as one of the nation's most respected premium wine producers. Today, our wines are enjoyed across all 50 states and in more than 100 countries around the world.

Locally owned by the Wyckoff family of Eastern Washington, Ste. Michelle Wine Estates is dedicated to crafting exceptional wines that reflect the distinctive character of Washington and Oregon's renowned growing regions. Our award-winning portfolio includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Liquid Light, ESTIVAL, ETHOS, Spring Valley Vineyard, and Northstar of Washington. Ste. Michelle Wine Estates also serves as the sales agent for Oregon wineries A to Z Wineworks, Erath and REX HILL, and for Trothe and Sagebreaker from Washington's Horse Heaven Hills AVA.

Wine Club Concierge job responsibilities include:

• Providing front line customer service to wine club members and other direct sales customers for a broad portfolio of wineries.
• Responding to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations, club membership questions and direct shipment orders.
• Variety of data entry responsibilities to support the wine clubs and E-commerce function (i.e., new member signups, member data updates, etc.).
• Researching and resolving routine customer service inquiries or problems.
• Processing daily orders for E-commerce and club.
• Logging consumer complaints and escalate to the appropriate personnel.

Physical Requirements:

• Ability to lift up to 50 pounds on occasion.
• Ability to work at a desk for extended periods and regularly operate a computer, keyboard, mouse, and other standard office equipment.

Position Requirements:

• Must be at least21years of age with high school diploma or equivalent.
• Two (2) or more years in a customer service position with outstanding customer service skills.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail, and strong problem-solving skills.
• Proficiency with computer skills (intermediate level or above skills with Microsoft Office).
• Basic knowledge of wine industry preferred.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$19.45 - $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription - eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge:

We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care:

We put people first - our team, our consumers, our customers, our communities.

We Collaborate:

We believe there is nothing we can't accomplish - together - and we believe lifting up those around us is essential to achieving both individual and collective success.

Qualifications:

Education

High School (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.