Tasting Room Lead — Part-Time, Tips, Weekends & Evenings

Ste. Michelle Wine Estates; Woodinville (WA); On-site; USD 29,000 - 38,000; Part time

Benefits offered by this job

Health Care Coverage

Paid Vacation & Holidays

401(k) with Employer Match

Employee Wine Discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA seeks a Tasting Room Lead to set the tone of the winery experience and connect guests with the brand. This part-time, hourly role includes tips and requires availability for evenings and weekends.

The position demands strong customer service, POS proficiency, teamwork, and a professional, friendly demeanor in a fast-paced setting. Training and events support are part of the responsibilities.

Qualifications

• Must be at least 21 years of age with high school diploma or equivalent.
• Three (3) or more years of customer service experience required (retail/hospitality preferred).
• Excellent communication skills with ability to speak comfortably and audibly in front of groups.
• High level of experience with problem solving and customer resolution while remaining calm and professional.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Responsible for daily opening and closing procedures to include cash handling and tip entry in an accurate and responsible manner, including on concert field and additional outdoor spaces.
• Keep informed on daily happenings regarding the tasting room and help keep team up to speed on changes, events, promotions, and special tours/tastings.
• Responsible for accurately reporting wine samples and inventory.
• Assist with the set-up, execution/service, and break-down of special events as requested.
• Provide accurate information about our wine club and mailing list while encouraging guests to sign up.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Maintain a clean and sanitary work environment in accordance with state and company guidelines.
• Support training and onboarding initiatives by providing instructional feedback to Guest Services team members.

Skills

Customer service

Communication skills

POS knowledge

Teamwork

Flexibility

Education

High school diploma

Tools

POS software

Job description

Ste. Michelle Wine Estates in Woodinville, WA seeks a Tasting Room Lead to set the tone of the winery experience and connect guests with the brand. This part-time, hourly role includes tips and requires availability for evenings and weekends.

The position demands strong customer service, POS proficiency, teamwork, and a professional, friendly demeanor in a fast-paced setting. Training and events support are part of the responsibilities.