Wine & Beer Associate

Heinen's Grocery Store; Mayfield (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Retirement Plan

Company-sponsored 401k plan with match

Healthcare Benefits

Paid Time Off

Flexible Scheduling

Employee discounts (20%)

Job summary

Heinen's Grocery Store in Ohio is expanding its Wine & Beer department and seeks team members who love wine & beer and enjoy sharing that passion with customers. You will work with a dedicated team to grow knowledge, support tastings and events, and provide exceptional customer service.

You’ll join a driven group focused on quality, confidence in product recommendations, and efficient store operations while adapting to a flexible schedule that may include evenings, weekends and holidays.

Qualifications

• Excellent written and verbal communication skills.
• Strong sense of urgency with the ability to work independently and efficiently.
• Minimum age of 21 years due to alcohol service regulations.
• Knowledge of wines and ability to guide customers on pairings.
• Retail passion with focus on quality, service, organization and detail.
• Ability to work with minimal supervision.
• Able to perform repetitive tasks while standing for extended periods.
• Able to lift/move up to 50 pounds and work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Prioritize and manage daily tasks as business needs change.
• Develop knowledge of the Wine & Beer Department.
• Collaborate with the Wine & Beer Lead to organize demonstrations and events.
• Provide exceptional customer assistance using product knowledge.
• Work as a team on daily tasks including stocking, merchandising, and shrink tracking.
• Prepare and manage product orders using par levels and planning.
• Adhere to company policies including food safety standards.
• Participate in corporate meetings and training programs.
• Perform additional duties to support department and company objectives.

Skills

Excellent communication

Strong sense of urgency

Customer service

Food safety awareness

Ability to lift 50 lbs

Flexible hours

Teamwork

Wine knowledge

Standing for long periods

Availability evenings/weekends/hols

Job description

Company Overview

Established in 1929, Heinen's is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen's operates 23 locations – 19 in the Cleveland, Ohio area and 4 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

• Opportunity for promotion*

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

At Heinen's, our approach to wine & beer centers on creating a "wine & beer shop within a grocery store". To accomplish this, we look for individuals who have a love for wine & beer and embrace fun, creative ways to bring that vision to life for our customers to share in and experience.

This is a fantastic opportunity to get a taste for the wine and beer business. You will be working alongside a passionate dedicated team and will be able to grow your experience and understanding of wine and beer.

Key Responsibilities

• Prioritize and manage daily tasks in alignment with changing business needs.
• Develop and share comprehensive knowledge of the Wine & Beer Department.
• Collaborate with the Wine & Beer Lead to organize, support, and execute product demonstrations and special events.
• Leverage product knowledge and promotional information to provide exceptional customer assistance within the Wine & Beer Department.
• Work collaboratively as part of a team to complete daily operational tasks, including shrink tracking, order writing, stocking, product rotation, and merchandising.
• Prepare and manage product orders using effective par levels and planning techniques.
• Ensure compliance with all company policies related to personal conduct and food safety standards.
• Participate in required corporate meetings and training programs.
• Perform additional duties as assigned to support department and company objectives.

Qualifications

• Excellent written and verbal communication skills.
• Strong sense of urgency with the ability to work independently and efficiently to complete daily responsibilities.
• Minimum age of 21 years, in compliance with alcohol service regulations.
• Knowledge of wines from around the world, with the ability to guide customers on product selection and appropriate food pairings.
• Demonstrated passion for retail, with a strong focus on quality, customer service, organization, and attention to detail.
• Ability to work with minimal supervision.
• Production-oriented mindset, capable of performing repetitive tasks while standing for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Willingness to work flexible hours as required to meet business needs, including occasional additional hours.
• Availability to work a non-traditional schedule, including evenings, weekends, and holidays.
• Ability to work in environments that may occasionally involve exposure to hot or cold conditions.

Illinois Benefits Information

• Retirement Plan
• Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
• Healthcare Benefits
• Medical and Pharmacy coverage for full-time associates.
• Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
• Company-provided Dental and Vision coverage for full-time and part-time associates.
• Paid Time Off
• Paid Time Off, including paid sick time.
• Insurance
• Company-paid life, short and long-term disability insurance.
• Work-Life Balance
• Flexible schedules.
• Biweekly scheduling for better work predictability.
• Closed on 7 major holidays.
• Growth and Development
• Daily professional development and growth opportunities, including leadership development for all associates.
• Wellbeing
• Company-provided associate assistance program.
• Family, Parental and Personal Leave options.
• Discounts
• 20% discount on Heinen's products.

Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.