Front End Associate

Heinen's Grocery Store; Aurora (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Healthcare benefits

Paid time off

Life insurance

Disability insurance

Flexible schedules / Work-life balance

Leadership development

Job summary

Heinen’s is seeking a Retail Professional to support day-to-day store operations in Northeast Ohio. The role emphasizes customer engagement, accurate transactions, and adherence to company standards.

Position requires the ability to work a non-traditional five-day schedule, including weekends, and to perform physical tasks such as lifting up to 50 lbs. Growth opportunities and comprehensive benefits are highlighted in the job overview.

Qualifications

• Excellent written and verbal communication.
• Ability to work independently with urgency.
• Follow company policies and standards.
• Ability to work with minimal supervision.
• Physically capable of standing for long periods.
• Ability to lift and move up to 50 lbs.
• Capable of working in varying weather conditions.
• Willing to work non-traditional five-day schedule including weekends.

Responsibilities

• Operate scanners, scales, cash registers and other electronics.
• Accept payments; verify prices and quantities.
• Follow store procedures on coupons, gift cards or alcohol.
• Follow packing standards.
• Acquire and share knowledge of the store.
• Prioritize daily work according to business needs.
• Attend corporate meetings and trainings.
• Comply with food safety standards.
• Perform other duties as assigned.

Skills

Communication skills

Independent work

Policy compliance

Low supervision

Stamina on feet

Lifting 50 lbs

Weekend availability

Weather readiness

Job description

Company Overview

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate‑first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.

Retail Professional – Heinen’s Diamond Difference Standards

As an associate of Heinen’s there are key components to learn, implement and master. Each of these are integral to the Heinen’s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago.

• Opportunity for promotion*

Core Behaviors

• Professional Appearance – Ensure you present yourself, your team, your products and your department in support of our Brand.
• Acknowledge – Acknowledge customers with a smile and eye contact.
• Evaluate – Develop the habit of evaluating store conditions on a continuous basis using our 5‑Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.
• Thank – Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team.
• Engage – Engage customers when appropriate.

Responsibilities

• Operate scanners, scales, cash registers and other electronics.
• Accept payments, ensuring all prices and quantities are accurate.
• Follow all store procedures regarding coupons, gift cards or the purchase of specific items, such as alcohol.
• Follow company standards for proper packing.
• Acquire and share knowledge of the store.
• Prioritize daily work based on varying business needs.
• Attend required corporate meetings and training classes.
• Comply with all personal and food safety company standards.
• Perform other duties as assigned.

Qualifications

• Possess excellent written and verbal communication skills.
• Possess a sense of urgency and the ability to work independently to achieve daily tasks.
• Comply with all company policies and standards.
• Be able to work with minimal supervision.
• Be production driven with the ability to work continuously on repetitive tasks, while standing.
• Be able to lift and/or move up to 50 lbs.
• Be able to work in various weather conditions.
• Must be willing to work the number of hours required to meet company objectives, with the understanding that occasionally business needs will require additional time.
• Must be willing to work the non‑traditional five‑day work schedule, including Saturday, Sunday and evenings.

Illinois Benefits Information

• Retirement Plan – Company‑sponsored 401(k) plan for eligible full‑time and part‑time associates. 5% company match.
• Healthcare Benefits – Medical and pharmacy coverage for full‑time associates; flexible spending and health savings account options, as well as commuter benefit options; company‑provided dental and vision coverage for full‑time and part‑time associates.
• Paid Time Off – Paid sick time included.
• Insurance – Company‑paid life, short and long‑term disability insurance.
• Work‑Life Balance – Flexible schedules; biweekly scheduling for better work predictability; closed on 7 major holidays.
• Growth and Development – Daily professional development and growth opportunities, including leadership development for all associates.
• Wellbeing – Company‑provided associate assistance program; family, parental and personal leave options.
• Discounts – 20% discount on Heinen's products.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.