Windows Support Technician (End User Support Specialist II)

Information International Associates, Inc.; Alexandria (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Information International Associates, Inc. is looking for a Windows Support Technician to provide automation support at the USPTO. The role involves developing the Platform Services environment and requires extensive experience in server administration, cloud solutions, and deploying CI/CD pipelines.

The ideal candidate will have a Bachelor's in computer science and strong technical skills across multiple platforms including DevOps tools and cloud services. This is a full-time position based at the Alexandria, VA office.

Qualifications

• 5+ years of hands-on experience in Linux/Unix, HP-UX, and Windows server administration.
• 3+ years of experience developing Puppet modules.
• 2+ years of experience with DevOps using Terraform and Ansible.
• At least entry-level certification in one of the major cloud service providers.

Responsibilities

• Engineer and deploy hybrid-cloud solutions for enterprise environments.
• Design and implement automated infrastructure.
• Develop CI/CD, testing, and operations infrastructure.

Skills

Hybrid-cloud solutions deployment

Infrastructure automation

Linux/Unix and Windows server administration

DevOps practices with Terraform and Ansible

CI/CD pipelines setup

Container orchestration

Agile methodologies

Education

Bachelor’s in computer science or related field

Tools

Jenkins

GitHub

Terraform

Ansible

Docker

Kubernetes

Job description

Windows Support Technician (End User Support Specialist II)

Employment Type: Full-time

KeyLogic employees 700IT systems designers, developers, mission specialists and security professionals serving government, academic, and private entities from its offices in McLean, VA, Oak Ridge, TN, Dayton, OH, Morgantown, WV, Alexandria, VA, and the UK.

Platform Automation Support Specialist

Job Description or Summary: KeyLogic is seeking Platform Services Automation Specialist with strong systems, software, and Agile experience to support our program at the USPTO.

Job Duties: As a DevOps Platform Engineer, you will be working closely with our Automation teams to develop USPTO’s Platform Services environment. This is a Full‑Time position and work location will be at the KeyLogic's office in Alexandria, VA.

Job Requirements or Skills Required:

• Engineer and deploy hybrid‑cloud solutions for enterprise environments by leveraging Configuration management tools such as Puppet and IaC tools such as Ansible and Terraform.
• Design and implementation of automated infrastructure in on‑prem and cloud environments.
• Design and implementation of CI/CD, testing and operations infrastructure on‑premise and in cloud.
• 5+ years of hands‑on experience in Linux/Unix, HP‑UX, and Windows server administration.
• 3+ years of hands‑on experience developing Puppet modules for platform products.
• 2+ years of hands‑on experience with DevOps using Terraform, Ansible, etc.
• 2+ years of hands‑on experience working with containers and container orchestration technologies such as Kubernetes, Docker, etc.
• 2+ years of hands‑on experience with CI/CD tools, such as GitHub, Jenkins, Jenkins Pipeline, Maven, and Nexus.
• At least entry‑level certification in at least one of the three major CSPs (AWS, Google, or Azure).
• Experience with automation/orchestration platforms and tools such as Red Hat OpenShift, Red Hat CloudForms, Puppet, Chef and Ansible.
• Experience working with defining, configuring, and building CI/CD pipelines using Jenkins, GitHub actions and other automation techniques.
• Experience working within an Agile Environment and working with Agile tools such as JIRA and Rally.
• Excellent written and verbal communication skills.

Education Requirements: Bachelor’s in computer science or related field.

• Applicant selected will need to be a U.S. citizen and subject to a government background investigation.
• KeyLogic is proud to be an EEO/AA employer M/F/D/V.