Windows Server Administrator

Pantheon Inc; Spring (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Pantheon Inc in Spring, TX is seeking an IT Administrative Support to manage user access, respond to tickets, and keep systems running smoothly during business hours.

You will triage issues, escalate when needed, and coordinate with global teams while maintaining clear documentation and on-site presence for daily operations.

Qualifications

• Basic Active Directory skills for accounts, passwords, and groups.
• Working knowledge of Windows Server.
• Experience working tickets in any ticketing system.
• Clear written and spoken communication, and comfort working with teams in other time zones.
• Strong organization when you’re handling several requests at once.
• Ability to work onsite full time in Spring, TX.

Responsibilities

• Manage user access in Active Directory: create accounts, reset passwords, update groups.
• Watch shared inbox and ticket queue; respond and route requests accordingly.
• Triage incoming issues and escalate to engineers when needed.
• Join SWAT calls and outage bridges during business hours; identify local contacts.
• Handle minor server fixes and maintenance on Windows servers, including patch checks.
• Create and track change requests following change management steps.
• Coordinate with global teams, including partner team in Kuala Lumpur.
• Keep documentation current: procedures, knowledge articles, lessons learned.
• Support data cleanup: CMDB records, SharePoint, and software license tracking.

Skills

Active Directory basics

Windows Server

Ticketing system

Communication

Organization

Onsite work

Job description

• Manage user access in Active Directory. You create accounts, reset passwords, and update group memberships.
• Watch the team’s shared inbox and ticket queue. Respond to requests and route each one to the right person.
• Triage incoming issues, judge how serious they are, and escalate to engineers when needed.
• Join SWAT calls and outage bridges during business hours, about one or two a week. You find the right local contacts and keep teams focused on the fix.
• Handle minor server fixes and routine maintenance on Windows servers, such as scheduling and checking patches.
• Create and track change requests that follow the team’s change management steps.
• Coordinate with teams around the world, including a partner team in Kuala Lumpur.
• Keep documentation current, including procedures, knowledge articles, and lessons learned.
• Support data cleanup work, including configuration management database (CMDB) records, SharePoint sites, and software license tracking.

Required Skills:

• Basic Active Directory skills for accounts, passwords, and groups. Coursework counts.
• Working knowledge of Windows Server
• Experience working tickets in any ticketing system
• Clear written and spoken communication, and comfort working with teams in other time zones
• Strong organization when you’re handling several requests at once
• Ability to work onsite full time in Spring, TX

Preferred

• One to two years in a similar support or admin role