Windows & Doors Field Technician - Customer Focus

Viwinco; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

Viwinco is seeking a hands-on Field Service Technician to represent the company in homeowners' homes across New Jersey, diagnosing, repairing, and replacing Viwinco windows and patio doors. You’ll ensure parts are measured correctly, tested for full operation, and that customers understand operation and maintenance.

Ideal candidates have finish carpentry experience, a valid driver’s license, and a customer‑focused, communicative approach.

Qualifications

• 1–2 years of experience in finish carpentry or a related trade.
• Basic knowledge of window and patio door repair/service (preferred).
• Valid driver’s license.
• Strong communication skills – both verbal and written.
• Ability to stay organized and detail-oriented.
• Strong sense of customer service and first-call resolution.
• Ability to listen to feedback and continuously improve.
• A natural ability to show empathy and professionalism when working with homeowners.

Responsibilities

• Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors.
• Ensuring replacement parts are measured correctly and installed properly.
• Testing windows and doors to confirm they are fully operational before leaving the home.
• Walking homeowners through the operation and maintenance of repaired products.
• Answering customer questions and providing friendly, professional service.
• Completing accurate and timely field service reports.
• Collaborating with Field Technicians, the Service Manager, and Customer Service team.
• Resolving service calls efficiently and with a strong focus on customer satisfaction.
• Maintaining a professional, courteous attitude during every interaction.
• Performing additional responsibilities as assigned by management.

Skills

Finish carpentry

Customer service

Communication skills

Organized

Driver's license

Job description

Viwinco is seeking a hands-on Field Service Technician to represent the company in homeowners' homes across New Jersey, diagnosing, repairing, and replacing Viwinco windows and patio doors. You’ll ensure parts are measured correctly, tested for full operation, and that customers understand operation and maintenance.

Ideal candidates have finish carpentry experience, a valid driver’s license, and a customer‑focused, communicative approach.