Senior Field Service Technician - Windows & Doors Expert

Viwinco; Morgantown (PA); On-site; USD 34,000 - 44,000; Full time

Job summary

Viwinco is seeking an experienced Sr. Field Service Technician to diagnose and repair Viwinco windows and doors at customer sites, dealers, and job locations. This role requires regular travel and a strong focus on customer satisfaction.

You will mentor junior technicians, share field insights for product improvements, and ensure every service call reflects Viwinco’s commitment to quality and service excellence across the install base.

Qualifications

• 5+ years' experience in a finish carpentry industry.
• Proficient in basic repair/service of patio doors and windows.
• Valid Driver’s License.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee service calls at homeowner locations to repair/replace Viwinco windows.
• Ensure customer satisfaction and proper operation of repaired windows.
• Maintain an appropriate stock level of parts in the service van.
• Perform daily maintenance of the service van (oil changes, brakes, tires).
• Collaborate with the Service Manager and Customer Service Team to ensure satisfaction.
• Complete, accurate, timely submission of all paperwork.

Skills

Verbal & written communication

Customer service

Problem resolution

Empathy

Job description

Viwinco is seeking an experienced Sr. Field Service Technician to diagnose and repair Viwinco windows and doors at customer sites, dealers, and job locations. This role requires regular travel and a strong focus on customer satisfaction.

You will mentor junior technicians, share field insights for product improvements, and ensure every service call reflects Viwinco’s commitment to quality and service excellence across the install base.