Senior Field Service Technician - Windows & Doors (Travel)

Viwinco Brand; Morgantown, Malvern (PA, Chester County); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Viwinco Brand is seeking a Sr. Field Service Technician to provide on-site service and technical support for our window and door products.

You will diagnose and resolve product and installation issues at customer, dealer, and job sites, complete warranty repairs, and mentor less experienced technicians in the field. As a senior member, you will share field insights to support product improvements while ensuring every service call meets Viwinco’s quality and customer satisfaction standards.

Formación

• 5+ years of finish carpentry experience.
• Proficient in repair/service of patio doors and windows.
• Valid Driver’s License.
• Excellent verbal and written communication skills.
• Highly organized with the ability to take feedback and reflect empathy to customers.

Responsabilidades

• Oversee and participate in service calls at homeowner locations to repair or replace Viwinco windows.
• Ensure customer satisfaction and proper operation of repaired windows and patio doors.
• Verify replacement parts are correct size before servicing.
• Explain operation and maintenance of repaired windows to customers.
• Maintain service van and stock parts; complete paperwork accurately and timely.
• Travel as required (including overnight stays) and collaborate with Service Manager and team.

Conocimientos

Customer service

First call resolution

Verbal communication

Written communication

Organizational skills

Problem solving

Descripción del empleo

Viwinco Brand is seeking a Sr. Field Service Technician to provide on-site service and technical support for our window and door products.

You will diagnose and resolve product and installation issues at customer, dealer, and job sites, complete warranty repairs, and mentor less experienced technicians in the field. As a senior member, you will share field insights to support product improvements while ensuring every service call meets Viwinco’s quality and customer satisfaction standards.