Windows Desktop Support Engineer — Imaging & Remote Support

Artech Information System LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading IT staffing company in Austin is seeking a professional to provide support for Microsoft operating systems, primarily Windows 7 and some Windows 10. Responsibilities include diagnosing and remedying complex problem tickets, configuring and installing applications, and offering desktop support. Good verbal and written communication skills are essential for interacting with clients. A valid driving license is necessary due to travel requirements, with mileage reimbursement provided.

Qualifications

• Ability to diagnose and remedy complex Microsoft OS problem tickets.
• Good verbal and written communication skills and positive client interaction.
• Valid driving license as travel is required.

Responsibilities

• Configure and install common applications on desktop PCs.
• OS troubleshooting including imaging and builds.
• Support platform includes Microsoft OS, primarily Win7 and some Win10.

Skills

Microsoft OS troubleshooting

Verbal communication skills

Written communication skills

Job description

A leading IT staffing company in Austin is seeking a professional to provide support for Microsoft operating systems, primarily Windows 7 and some Windows 10. Responsibilities include diagnosing and remedying complex problem tickets, configuring and installing applications, and offering desktop support. Good verbal and written communication skills are essential for interacting with clients. A valid driving license is necessary due to travel requirements, with mileage reimbursement provided.