Windows Desktop Support Engineer - Flexible Hours

Ampcus, Inc; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Ampcus, Inc., located in Phoenix, AZ, is seeking a Desktop Support Engineer to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and voice/data communication issues, creating clear support tickets, and ensuring timely follow-up until resolution.

The ideal candidate will possess strong technical troubleshooting skills, communication abilities, and a service-oriented mindset to navigate a fast-paced environment.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and communication system issues.
• Escalate unresolved or complex issues appropriately.
• Create clear, concise, and informative support tickets.
• Track, update, and follow up on incidents until resolution.
• Deliver strong customer service in a fast-paced support environment.
• Manage multiple priorities and work effectively under pressure.
• Support flexible scheduling needs when required.

Skills

Experience with ticketing systems

Windows support experience

Deskside support experience

End-user device support knowledge

Strong computer hardware and software troubleshooting skills

Technical documentation experience

Excellent verbal and written communication skills

Strong customer service and multitasking abilities

Job description

Ampcus, Inc., located in Phoenix, AZ, is seeking a Desktop Support Engineer to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and voice/data communication issues, creating clear support tickets, and ensuring timely follow-up until resolution.

The ideal candidate will possess strong technical troubleshooting skills, communication abilities, and a service-oriented mindset to navigate a fast-paced environment.