Desktop Support Engineer

Ampcus, Inc; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Ampcus, Inc., located in Phoenix, AZ, is seeking a Desktop Support Engineer to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and voice/data communication issues, creating clear support tickets, and ensuring timely follow-up until resolution.

The ideal candidate will possess strong technical troubleshooting skills, communication abilities, and a service-oriented mindset to navigate a fast-paced environment.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and communication system issues.
• Escalate unresolved or complex issues appropriately.
• Create clear, concise, and informative support tickets.
• Track, update, and follow up on incidents until resolution.
• Deliver strong customer service in a fast-paced support environment.
• Manage multiple priorities and work effectively under pressure.
• Support flexible scheduling needs when required.

Skills

Experience with ticketing systems

Windows support experience

Deskside support experience

End-user device support knowledge

Strong computer hardware and software troubleshooting skills

Technical documentation experience

Excellent verbal and written communication skills

Strong customer service and multitasking abilities

Job description

Welcome to Ampcus Inc., a certified global provider of a broad range of technology and business consulting services. We are in search of a highly motivated candidate to join our talented team.

Job Title

Desktop Support Engineer

Location: Phoenix, AZ

Job Summary

Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

Key Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot hardware, software, and communication system issues.
• Escalate unresolved or complex issues appropriately.
• Create clear, concise, and informative support tickets.
• Track, update, and follow up on incidents until resolution.
• Deliver strong customer service in a fast-paced support environment.
• Manage multiple priorities and work effectively under pressure.
• Support flexible scheduling needs when required.

Required Skills

• Experience with ticketing systems.
• Windows support experience.
• Deskside support experience.
• End-user device support knowledge.
• Strong computer hardware and software troubleshooting skills.
• Technical documentation experience.
• Excellent verbal and written communication skills.
• Strong customer service and multitasking abilities.

Preferred Background

• Prior help desk, call center, or technical customer support experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.