Desktop Support Engineer

Ampcus, Inc; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading technology consulting firm in Arizona seeks a highly motivated Desktop Support Engineer. In this role, you will provide first-level support for end-users, troubleshoot hardware and software issues, and follow up on tickets to ensure timely resolution. Strong customer service skills and prior experience in call centers or help desks are required. Join a dynamic team in a flexible working environment where your contributions make a difference.

Qualifications

• Experience with hardware and software technologies is required.
• Ability to work under pressure and be flexible is essential.
• Prior experience in call center or help desk is required.

Responsibilities

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware and software issues.
• Follow up on all tickets in a timely manner.

Skills

Experience in using ticketing systems

Excellent customer service

Verbal and written communication skills

Ability to multi-task and prioritize

Prior customer service experience

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Desktop Support Engineer. Location(s): Scottsdale, AZ.

Description:

• Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Skill Set:

• Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure is required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.