Windows 11 Deployment Technician — White-Glove IT Support

Insight Global; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Insight Global in New York, NY seeks Deployment Technicians to support a large-scale law firm merger by integrating end users into a unified IT environment and driving a Windows 11 upgrade initiative.

The role requires strong technical skills, excellent communication, and the ability to deliver white-glove support to professional services users while following runbooks and security standards.

Qualifications

• Experience supporting Windows 10/11 in enterprise environments.
• Experience with iOS and Android device support.
• Solid understanding of Active Directory including users, groups, and computer objects.
• Proficiency with Microsoft Intune for device deployment, configuration, and management.
• Hands-on experience with Intune MDM/MAM solutions.
• Familiarity with device imaging and deployment tools such as Autopilot, SCCM, MDT.
• Strong troubleshooting skills across hardware, software, and user configuration issues.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Prior experience supporting professional services or law firm environments is strongly preferred.

Responsibilities

• Support a phased deployment project, onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11.
• Pre-provision and configure devices using Microsoft Autopilot.
• Deploy, configure, and validate Windows 11 endpoints according to firm standards.
• Enroll and support mobile devices (iOS and Android) using Microsoft Intune.
• Assist with user setup, profile configuration, and validation of access to required applications and resources.
• Provide hands-on, desk-side and remote technical support to end users throughout onboarding and upgrade activities.
• Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility.
• Follow established runbooks, deployment procedures, and security standards.
• Document deployment steps, issues, resolutions, and best practices to support knowledge transfer.
• Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition.
• Provide feedback and recommendations to improve deployment processes and user experience.
• Track and manage device inventory throughout the deployment lifecycle.
• Travel to firm office locations within the region as required to support onsite deployments.

Skills

Windows 10/11 support

iOS & Android device support

Active Directory

Microsoft Intune

Intune MDM/MAM

Autopilot

SCCM

MDT

Troubleshooting

Networking basics

Law firm environment experience

White-glove support

Tools

Intune

SCCM

MDT

Autopilot

Job description

Insight Global in New York, NY seeks Deployment Technicians to support a large-scale law firm merger by integrating end users into a unified IT environment and driving a Windows 11 upgrade initiative.

The role requires strong technical skills, excellent communication, and the ability to deliver white-glove support to professional services users while following runbooks and security standards.