Windows 11 Deployment Specialist — End-User IT Support

F2OnSite; Shreveport (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

F2OnSite is seeking an experienced Windows 11 Desktop Deployment & Support Technician in Shreveport, LA. You will deploy, image, and support Windows 11 workstations, perform migrations from Windows 10, and install/core apps in a fast-paced end-user environment.

Responsibilities include hardware swaps, device migrations, and post-migration end-user support while documenting incidents in the ITSM system. Strong communication and customer-service skills are required.

Qualifications

• Deploy and configure Windows 11 desktops and laptops.
• Migrate Windows 10 to Windows 11 including user data.
• Install and troubleshoot Microsoft 365 apps, Teams, Outlook.
• Perform PC refreshes and asset/inventory updates.
• Troubleshoot hardware, software, network, and authentication issues.
• Support endpoint-management tools (Intune, Autopilot, AD/Entra ID, SCCM/MECM).

Responsibilities

• Deploy, configure, image, and support Windows 11 desktops and laptops.
• Perform Windows 10-to-Windows 11 migrations, including user data and profile transfers.
• Install and troubleshoot Microsoft 365 applications, Teams, Outlook, printers, peripherals, and standard business applications.
• Perform PC refreshes, hardware swaps, workstation setups, and asset/inventory updates.
• Troubleshoot hardware, software, network connectivity, authentication, and application issues.

Skills

Windows 11 deployment

End-user support

Migration to Windows 11

Microsoft 365 apps

Communication skills

Tools

SCCM/MECM

Intune

Autopilot

Entra ID / AD

Job description

F2OnSite is seeking an experienced Windows 11 Desktop Deployment & Support Technician in Shreveport, LA. You will deploy, image, and support Windows 11 workstations, perform migrations from Windows 10, and install/core apps in a fast-paced end-user environment.

Responsibilities include hardware swaps, device migrations, and post-migration end-user support while documenting incidents in the ITSM system. Strong communication and customer-service skills are required.