Windows 10/11 Support Engineer

General Dynamics Information Technology; Raleigh (NC); Hybrid; USD 71,000 - 97,000; Full time

Job summary

An established industry player is seeking a skilled Systems Engineer to support critical projects for a Federal agency. This role focuses on resolving Windows 10/11 issues, enhancing user experience, and collaborating with IT teams to troubleshoot complex problems. With a commitment to professional growth, this position offers a unique opportunity to make a significant impact while working in a hybrid environment. Join a dynamic team and contribute to innovative solutions that support essential services, all while enjoying competitive compensation and benefits.

Benefits

401K

Health plans

Professional growth

Paid leave

Qualifications

• 3+ years of hands-on experience in systems engineering.
• Deep knowledge of Windows 10/11 OS and troubleshooting.

Responsibilities

• Evaluate endpoint analytical data and resolve Windows 10/11 issues.
• Collaborate with IT teams to troubleshoot complex technical issues.

Skills

Device Drivers

Operating Systems (OS)

Troubleshooting

Windows 10/11 Support

Active Directory

PowerShell scripting

Network and security protocols

Virtualization

Problem-solving

Communication skills

Education

Bachelor's degree in computer science

Equivalent experience in IT

Job description

Type of Requisition: Pipeline

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: Systems Engineering

Job Qualifications:

• Skills: Device Drivers, Operating Systems (OS), Troubleshooting
• Certifications: None
• Experience: 3+ years of related experience
• US Citizenship Required: No

Job Description:

Seize your opportunity to make a personal impact as a Systems Engineer supporting a key Federal agency. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT is looking for a Systems Engineer to support the USPS Endpoint Systems/Platform Configuration team to provide Windows 10/11 Support. Your primary responsibility is to support Windows 10-related issues, including researching endpoint analytics and investigating items impacting Windows 10/11 performance and user experience.

HOW A SYSTEMS ENGINEER WILL MAKE AN IMPACT:

• Evaluate endpoint analytical data and Windows event/log data to identify workstation performance issues.
• Investigate and resolve Windows 10/11 issues, including OS problems, software installation, network connectivity, conflicting applications, and performance monitoring.
• Collaborate with IT teams to troubleshoot complex technical issues.

WHAT YOU’LL NEED TO SUCCEED:

• Experience: 3+ years of hands-on experience
• Education: Bachelor’s degree in computer science, IT, or related field, or equivalent experience
• Skills: Deep knowledge of Windows 10/11 OS, installation, updates, troubleshooting, network and security protocols, Active Directory, PowerShell scripting, WMI, virtualization, problem-solving, and communication skills.

Desired Skills:

• Knowledge of computer architecture, performance profiling tools, scripting languages, networking protocols, cloud infrastructures, and security concepts.
• Experience with security tools like BitLocker, and understanding of external device impacts.

Location: Raleigh, NC (Hybrid possible after training)

Security Clearance: Must obtain and maintain a Public Trust; U.S. residency for last five years required.

Benefits and Compensation: Includes 401K, health plans, professional growth, paid leave, and more. Salary range: $71,454 - $96,672, based on experience and location.

Work Details: 40 hours/week, less than 10% travel, onsite work location in Raleigh, NC.

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