Window Service Technician

Renewal by Andersen Metro & Midwest; Macon (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company vehicle, gas card and tools

Full insurance package (medical,Dental

Vision and life insurance

401(K) with company match

Student loan repayment program

Student tuition reimbursement

Employee perks discount program

PTO, paid holidays, and floating holid

Job summary

Renewal by Andersen Metro & Midwest is hiring to install and service custom window and door replacements on-site. You will troubleshoot issues, replace defective parts, and address customer needs to ensure satisfaction.

The role requires physical capability, problem-solving, and strong communication with homeowners. Candidates should have 3–5 years of installation experience, knowledge of trim work, and proficiency with caulk and metal brakes.

Qualifications

• 3–5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• A valid driver’s license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100 lbs and climb a ladder unassisted

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Excellent communication

Customer service experience

Good computer skills

Valid driver’s license

Lifting up to 100 lbs

On-site troubleshooting

Tools

Metal brake

Caulking

Minor trim work

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• A valid driver's license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100lbs and climb a ladder unassisted

Compensation & Benefits

• Competitive starting hourly rate of $23-$25/hour
• Company vehicle, gas card and tools provided
• Full insurance package, including medical, dental, vision, and life insurance
• 401(K) with company match percentage
• Student loan repayment program and student tuition reimbursement program
• Employee perks discount program
• PTO, paid holidays, and floating holidays!

Hourly Rate

$23 - $25 USD