Carpentry Technician

Renewal by Andersen Metro & Midwest; MIDDLETOWN (OH); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Student loan repayment

Tuition reimbursement

Employee discounts

PTO and holidays

Job summary

Renewal by Andersen is seeking a Service Technician to perform on-site service, address warranty issues, and ensure customer satisfaction for window and door installations. You will troubleshoot and fix issues directly at the job site, replacing defective parts as needed and providing exceptional service to homeowners.

Responsibilities include diagnosing problems such as water infiltration, bowed panels, interlock issues, and performing minor trim work when required, using tools like caulking

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Thorough experience with using a metal brake and caulking.
• Familiarity with minor trim work around windows and patio doors both inside and out.
• Customer service experience with job troubleshooting as a key component.
• Excellent communication skills with the ability to build quick rapport.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren't working properly.
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

Customer service

Communication skills

Good iPad/tablet skills

Valid driver's license

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Service Technician

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good iPad/tablet skills
• Excellent communication skills with the ability to build quick rapport
• Valid drivers license

Compensation & Benefits

• Competitive hourly pay of $24-25 plus company vehicle and tools
• Full insurance package, including medical, dental, vision, and life insurance.
• 401(K) with company match percentage.
• Student loan repayment program and student tuition reimbursement program.
• Employee perks discount program.
• PTO, paid holidays, and floating holidays!

Schedule

• Full-time position
• Monday through Friday

Hourly Rate $24 - $25 USD DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. SMS terms: Windows, LLC offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.