Window Service Technician

Renewal-By-Andersen-Metro-; Macon (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Company vehicle

Gas card and tools provided

Full insurance package (medical, dent,

Vision and life insurance

401(K) with company match

Student loan repayment program

Tuition reimbursement

Employee perks discount program

PTO, paid holidays, and floating eas

Job summary

Renewal by Andersen, a division of Andersen Windows, is seeking skilled installers to service and replace windows and doors on-site in the Macon, GA area. The role emphasizes hands-on problem solving, warranty issue resolution, and ensuring customer satisfaction throughout the process.

Ideal candidates bring 3-5 years of installation experience, proficiency with metal brakes and caulking, and strong customer service skills, including lifting, climbing ladders, and delivering high-quality results.

Qualifications

• 3-5 years of experience installing windows and doors.
• Custom window and door installation knowledge.
• Thorough experience with using a metal brake and caulking.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs on-site and assist with customer needs.
• Ensure customer satisfaction while addressing problems.
• Replace defective parts and help customers when windows aren't working properly.
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Skills

3-5 years experience

Window & door installation

Customer service

On-site troubleshooting

Tools

Metal brake

Caulking

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Responsibilities:

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications:

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• A valid driver's license
• Excellent communication skills with the ability to build quick rapport
• Ability to lift up to 100lbs and climb a ladder unassisted
• Competitive starting hourly rate of $23-$25/hour
• Company vehicle, gas card and tools provided
• Full insurance package, including medical, dental, vision, and life insurance
• 401(K) with company match percentage
• Student loan repayment program and student tuition reimbursement program
• Employee perks discount program
• PTO, paid holidays, and floating holidays!

Hourly Rate

$23 - $25 USD

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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