Window & Door Service Technician – On-Site Evaluations

Eldredge Lumber; York (ME); On-site; USD 42,000 - 62,000; Full time

Job summary

Eldredge Lumber & Hardware, a family-owned Southern Maine hardware store, seeks a skilled Window & Door Technician to join our team. You will handle warranty and field service visits for window and door products, coordinating with our service coordinator and sales staff.

Responsibilities include on-site evaluations, preparing repair reports, arranging upcoming appointments, and ensuring quality workmanship while maintaining up-to-date product knowledge of brands like Marvin and Andersen.

Qualifications

• Experience with window and door service & installation
• Team player that works well within a small team
• Ability to work independently in the field
• Valid driver's license and reliable transportation
• Customer-facing communication skills
• Basic computer proficiency (window software programs, email, service reporting)
• Physical ability to lift 75+ lbs and work at height
• Familiarity with Marvin, Andersen and general millwork related or similar product lines
• Prior experience at a lumber yard, home center or building supply company
• Previous window and door experience both from a sales and repair perspective
• Maine contractor's license or equivalent

Responsibilities

• Conduct on-site evaluations for warranty or installation concerns for window and door products
• Assist customers in understanding the various steps in the service process
• Prepare accurate evaluations, repair reports and submit to the service coordinator
• Look ahead in the service schedule and properly prepare for upcoming appointments
• Troubleshoot installation challenges, product quality concerns and ensure quality workmanship for proper product operation and performance
• Maintain product knowledge on current window and door lines (Marvin, Andersen, Therma Tru or similar millwork products)
• Work collaboratively with store staff and management to deliver excellent customer service
• Keep accurate records of evaluations, repairs needed/completed and customer communications

Skills

Team player

Customer-facing communication

Independent in field

Physical ability to lift 75+ lbs

Valid driver's license

Basic computer proficiency

Tools

Marvin

Andersen

Millwork familiarity

Job description

Eldredge Lumber & Hardware, a family-owned Southern Maine hardware store, seeks a skilled Window & Door Technician to join our team. You will handle warranty and field service visits for window and door products, coordinating with our service coordinator and sales staff.

Responsibilities include on-site evaluations, preparing repair reports, arranging upcoming appointments, and ensuring quality workmanship while maintaining up-to-date product knowledge of brands like Marvin and Andersen.