In-Home Door & Window Service Technician

Hingham Lumber Company; Cohasset (MA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Hingham Lumber Company is seeking a Door & Window Service Technician to install, service, repair, adjust, and troubleshoot doors, windows, and related millwork. The role involves on-site work with customers in homes and businesses, delivering professional workmanship and a positive customer experience.

The ideal candidate has strong mechanical aptitude, the ability to diagnose problems, and experience with hand and power tools.

Qualifications

• High school diploma or equivalent required.
• 5+ years of experience in installation, repair, service, construction, or a skilled trade preferred.
• Experience servicing or repairing doors, windows, sashes, sliding glass doors, and related hardware preferred.
• Strong mechanical aptitude with the ability to troubleshoot problems and develop practical solutions.
• Ability to read and understand product information, installation instructions, and technical materials.

Responsibilities

• Service, repair, adjust, and troubleshoot doors, windows, sashes, sliding glass doors, hardware, and related products.
• Diagnose issues affecting operation, fit, alignment, locking, latching, or function and determine the appropriate solution.
• Inspect and test products and installations to ensure repairs and adjustments are completed properly and safely.
• Communicate complex repairs, warranty concerns, or product issues to the appropriate supervisor and obtain additional information or support when needed.
• Attend vendor and outside training to maintain current product and technical knowledge.
• Provide professional, courteous, and knowledgeable service in customers’ homes, businesses and at Hingham Lumber Company.
• Listen to customer concerns, explain challenges and recommended solutions clearly, and follow up as needed to ensure satisfaction.

Skills

Mechanical aptitude

Customer service

Technical reading

Valid driver’s license

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Job description

Hingham Lumber Company is seeking a Door & Window Service Technician to install, service, repair, adjust, and troubleshoot doors, windows, and related millwork. The role involves on-site work with customers in homes and businesses, delivering professional workmanship and a positive customer experience.

The ideal candidate has strong mechanical aptitude, the ability to diagnose problems, and experience with hand and power tools.