Windchill PLM Support Engineer (Hybrid)

PTC Inc; Boston (MA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) contributions

Job summary

PTC Inc in Boston, MA is seeking a Windchill PLM Support professional to diagnose and resolve software issues, collaborating with customers and product teams to ensure a positive experience.

The role requires collaboration with global offices and a willingness to work off-hours as needed. Candidates should have a Bachelor's degree and 0–2 years of experience, with a path toward security clearance.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or Engineering; 0–2 years experience.
• US Citizenship or Permanent Residency and ability to obtain a Security level clearance.

Responsibilities

• Collaborate with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose and resolve software issues related to deployment, customization, or operation of PTC's products.
• Document solutions and provide on-site assistance for complex customer issues, using a customer-centric approach.
• Ensure easy access for customers via their preferred channels (phone, email, desktop sharing, etc.) and strive to find the best solutions (defect fixes, workarounds, alternative approaches).
• Work with global offices to provide first-class support for mission-critical customers.

Skills

Java

SQL

Web applications

Diagnostics

Enterprise apps

Server configuration

OpenDS

Apache Tomcat

Education

Bachelor's Degree in CS/IS/Engineering

Tools

Apache Tomcat

OpenDS

Job description

PTC Inc in Boston, MA is seeking a Windchill PLM Support professional to diagnose and resolve software issues, collaborating with customers and product teams to ensure a positive experience.

The role requires collaboration with global offices and a willingness to work off-hours as needed. Candidates should have a Bachelor's degree and 0–2 years of experience, with a path toward security clearance.