Windchill PLM Support Engineer (Hybrid, Boston)

PTC Inc; Boston (MA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Commuter subsidy

Job summary

PTC Inc. is seeking an Associate Technical Support Specialist in Boston, MA, offering hybrid work 3 days a week. You will work with customers and the product team to diagnose and resolve software issues, ensuring smooth operation of Windchill PLM and related products.

The role emphasizes collaboration, documentation, and strong communication with global teams. A 0–2 year background in CS/IS/Engineering is typical, with benefits and opportunities for growth at PTC.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or Engineering with 0-2 years of work experience.
• Experience diagnosing and resolving software issues in enterprise environments.
• Familiarity with Java, SQL, and web-based applications.

Responsibilities

• Collaborate with customers and cross-functional teams to diagnose and resolve software issues.
• Document solutions and provide on-site or remote assistance for complex problems.
• Engage with global offices to deliver first-class support for mission-critical customers.

Skills

Java

SQL

Web servers

Troubleshooting

Education

Bachelor’s Degree in CS/IS/Engineering

Tools

Apache Web Server

Apache Tomcat

OpenDS

Job description

PTC Inc. is seeking an Associate Technical Support Specialist in Boston, MA, offering hybrid work 3 days a week. You will work with customers and the product team to diagnose and resolve software issues, ensuring smooth operation of Windchill PLM and related products.

The role emphasizes collaboration, documentation, and strong communication with global teams. A 0–2 year background in CS/IS/Engineering is typical, with benefits and opportunities for growth at PTC.