Windchill PLM Support Associate — Hybrid Boston

PTC; Boston (MA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Job summary

PTC is seeking a Windchill PLM Support Associate in the Boston area to diagnose and resolve software issues, working with customers and product development teams to ensure a seamless experience. Hybrid work arrangement is available with in-office collaboration three days a week.

The role emphasizes customer-focused service, documentation of solutions, and cross-functional cooperation with global offices to support mission-critical customers.

Qualifications

• Bachelor’s degree in CS/IS/Engineering or equivalent.
• 0-2 years of work experience.
• US Citizenship or Permanent Residency required and ability to obtain security clearance.

Responsibilities

• Collaborate with System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose and resolve software issues related to deployment, customization, or operation of PTC's products.
• Document solutions and provide on-site assistance for complex customer issues, using a customer-centric approach.
• Ensure easy access for customers via their preferred channels (phone, email, desktop sharing, etc.) and strive to find the best solutions (defect fixes, workarounds, alternative approaches).
• Work with global offices to provide first-class support for mission-critical customers.

Skills

Java

SQL

other modern programming languages

Education

Bachelor’s Degree in Computer Science, Information Systems, or Engineering

Tools

Apache Web Server

Apache Tomcat

OpenDS

Job description

PTC is seeking a Windchill PLM Support Associate in the Boston area to diagnose and resolve software issues, working with customers and product development teams to ensure a seamless experience. Hybrid work arrangement is available with in-office collaboration three days a week.

The role emphasizes customer-focused service, documentation of solutions, and cross-functional cooperation with global offices to support mission-critical customers.