Willow Street Guest Experience Director

LCBC Church; West Lampeter Township (PA); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Casual dress

Development days

Career growth

Job summary

LCBC Church's Willow Street Campus is seeking a full-time Guest Experience Director to lead hospitality at weekend gatherings, recruit and empower volunteer teams, and craft welcoming environments that reflect our mission to introduce people to Jesus and help them follow him.

You will cast vision, oversee onboarding, manage attendee experiences across Greeters, Parking, Programs, Café, and events, and collaborate with campus leadership.

Qualifications

• Strong people and conflict resolution skills.
• Excellent oral and written communication.
• Strong organizational and time management abilities.
• Proficient computer skills and ability to learn software.
• Maintain strict confidentiality in office and volunteer matters.

Responsibilities

• Set the pace for world-class hospitality and customer service locally.
• Build and develop volunteer teams: recruit, train, empower, sustain.
• Create inviting and warm environments.
• Vision cast constantly and align with LCBC values.
• Oversee Attendee Onboarding and campus-wide guest experiences.
• Lead Guest Experience volunteer teams including greeters, host, parking, programs, cafe, and events.

Skills

People skills

Conflict resolution

Oral & written communication

Organizational skills

Computer literacy

Tools

CRM software

MS Office

Job description

Reports to: Willow Street Campus Pastor

Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing leaders and volunteer teams to increased effectiveness to introduce more and more people to Jesus and help them fully follow him.

Personal Qualifications:

• Have apersonalrelationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
• Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
• Be a leader who is:
  • Focused: Work hard with urgency and intensity
  • Collaborative: Bring others into your work, give and ask for feedback
  • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
• Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
• Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned
• Lead and give oversight to the Attendee Onboarding Process

Lead and give oversight to Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team
• Special Events teams
• Café and Retail

Required Skills:

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

Be a Good Steward of Time:

• Hours per week include Weekend Gatherings
• Be a part of the local team and necessary meetings.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Benefits We Offer:

• Competitive medical, dental and vision coverage
• Retirement plan contribution and employer match
• Annual counseling benefit
• Flexible schedules
• Generous and immediate paid time-off
• Casual dress
• Quarterly professional and spiritual development days
• Intentional investment in personal and professional development

Evaluation:

The Willow Street Guest Experience Director will meet regularly with the Willow Street Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.