Guest Experience Director: Hospitality Leader & Growth Catalyst

LCBC Church; West Lampeter Township (PA); Sur place; USD 65 000 - 92 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Casual dress

Development days

Career growth

Résumé du poste

LCBC Church's Willow Street Campus is seeking a full-time Guest Experience Director to lead hospitality at weekend gatherings, recruit and empower volunteer teams, and craft welcoming environments that reflect our mission to introduce people to Jesus and help them follow him.

You will cast vision, oversee onboarding, manage attendee experiences across Greeters, Parking, Programs, Café, and events, and collaborate with campus leadership.

Qualifications

• Strong people and conflict resolution skills.
• Excellent oral and written communication.
• Strong organizational and time management abilities.
• Proficient computer skills and ability to learn software.
• Maintain strict confidentiality in office and volunteer matters.

Responsabilités

• Set the pace for world-class hospitality and customer service locally.
• Build and develop volunteer teams: recruit, train, empower, sustain.
• Create inviting and warm environments.
• Vision cast constantly and align with LCBC values.
• Oversee Attendee Onboarding and campus-wide guest experiences.
• Lead Guest Experience volunteer teams including greeters, host, parking, programs, cafe, and events.

Connaissances

People skills

Conflict resolution

Oral & written communication

Organizational skills

Computer literacy

Outils

CRM software

MS Office

Description du poste

LCBC Church's Willow Street Campus is seeking a full-time Guest Experience Director to lead hospitality at weekend gatherings, recruit and empower volunteer teams, and craft welcoming environments that reflect our mission to introduce people to Jesus and help them follow him.

You will cast vision, oversee onboarding, manage attendee experiences across Greeters, Parking, Programs, Café, and events, and collaborate with campus leadership.